CO Senior Team Leader

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

Job Description:

Job Title: Customer Operations Senior Team Leader (m/f/*)

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You'll Make in this Role

As a Senior Team Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

Manage CSRs on their responsibility (coaching, performance, development, well-being, compliancy). It will also include management of CSRs based in other 3M locations. Manage the daily operational activity of your organization (adherence to policies, tier meetings, metrics review, quality standards) Analyze results and manage/propose improvement projects. Handle a wide variety of non-routine and difficult customer inquiries where the solution is not immediately apparent. Applies extensive experience and knowledge of related and non-related precedents and policies. Participate in Business reviews (present results and action plans) and participate to Customer meetings (present results and action plans) Takes appropriate actions to improve Employee and Customer Experience

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

Leadership experience Good interpersonal skills, flexibility, and adaptability to cultural diversity Resilience Ability to accompany and promote change in the company Problem solving skills, conflict management Strong analytical capacity

Additional qualifications that could help you succeed even further in this role include

Highly self-motivated. Ability to work in culture of compliance. Strong interpersonal and relationship building skills. Strong Networking and team working ability. Proactive approach to job responsibilities. Flexibility to adapt quickly to changing priorities. Analytical / problem solver

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Private medical care Life insurance Retirement scheme Multisport card Opportunity to work globally as part of an international organization Work in a respectful, inclusive and friendly environment with open door policy Professional training and onboarding package Supporting your professional development, possibility to gain certifications/co-founding studies Supporting your work-life balance through being a part of community groups, CSR actions, volunteering Internal integration events Holiday Bonus Work Your Way (office/hybrid/remote)

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

*At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

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