IT Support engineer
1 miesiąc temu
At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 1000+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a 'Unicorn '. But even as we scale, team members remain our most valuable asset. That's why we've built a company that excites people about their work.
We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms, empower teams to digitally transform the way their organizations run.
airSlate, a leader in the multi-billion dollar document workflow market is looking for a IT Support Engineer to join our team in our Wroclaw office. You will be a key part of the IT team with the span to make a big difference on a small team while supporting airSlate's growth and success.
More than 100 million users trust airSlate’ suite of products to automate routine document tasks with full control over their processes and their data. As a member of airSlate’s Global team, you’ll be part of the next chapter of growth as our brand expands and we bring new products to market.
Requirements:
- At least 2 years of experience in an IT support role, preferably in a HelpDesk or similar environment
- Strong technical skills with hardware and software installation, configuration, and troubleshooting
- Good communication skills in English, both written and verbal
- Communication skills in Ukrainian/Russian language
- Experience with Windows and Mac OS X operating systems
- Familiarity with Jira, Confluence, Slack and other common business software applications
- Basic networking knowledge
- Experience working with HelpDesk ticketing systems
- Strong organizational skills and attention to detail
- A customer-focused mindset and a commitment to providing excellent service
Nice to have:
- Experience with Atlassian products administration
- Experience using MDM solutions
Responsibilities:
- Install and configure computer hardware, software, network equipment and applications
- Prepare new Macbooks and Windows laptops for users
- Respond to technical support requests from other staff members and communicate how to resolve issues
- Diagnose and troubleshoot hardware problems, software faults and other users IT issues
- Support the roll-out of new applications and systems
- Keep a record of issues, along with solutions, to refer back to in future instances
- Work closely with Kyiv IT Team on the current activities
What we offer:
— Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Wroclaw or Bialystok. However, we also provide flexible work arrangements to accommodate remote or hybrid options and flexible scheduling.
— Professional growth opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover professional development courses, conferences, literature, English classes, and more for each team member.
— Health and well-being — We prioritize the health and well-being of our team. This is why we provide a Luxmed subscription, a multisport card for every team member, access to the office's massage room, free lunches, and healthy in-office snacks to sustain your energy.
— Bonuses and compensation — On top of a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10%, determined by their achievements, time commitment, and dedication.
— Stock options — At airSlate, our team members are more than employees; they're business partners. We issue stock options that grant ownership in the company, allowing everyone to share in its growth.
— Open communication — We encourage transparent communication from all team members at airSlate. Feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time.
We are proud of:
— airSlate Care for Ukraine — With a significant number of our team members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a cornerstone of the airSlate charity program. We match donations contributed by our team members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.
— airSlate Junior Club — Our sense of family extends beyond our team. All team members with children gain access to the airSlate Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.
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