Customer Care Advisor with Dutch

3 tygodni temu


Kraków, małopolskie, Polska Capita Pełny etat

As a Customer Care Advisor, you will be supporting our new prestige brand Locus Cars on European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence. As part of the onboarding and training process you will have the opportunity to travel to the Netherlands to take part in an onsite training.


What you’ll be doing:

  • Provide each customer with relevant and insightful advice at any touchpoint within the customer journey.
  • Encourage customers to engage with products and services.
  • Work with different contact points (technical line, dealers) and demonstrate a good sense of organization.
  • Drive a customer-centric approach and deliver a unique customer experience from orientation through to handover and repurchase (end-to-end process).
  • Be the main point of contact for customers across digital and physical touchpoints through different channels.
  • Create a premium and caring relationship with prospects and customers, ensuring long-term relationships.
  • Document customer updates and interactions through their journey using CRM platform to ensure up-to-date clean data capture.
  • Collaborate with your team and stakeholders to continuously improve internal processes, deliverables, and experiences.
  • Understand customer & market trends and anticipate customer expectations.

Skills you need to succeed:

  • C2 proficiency in Dutch
  • C1 proficiency in English
  • Experience in handling calls and communicating effectively via email and chat (or experience in a customer-focused environment).
  • Team player and goal – oriented.
  • Strong prioritizing and planning skills
  • Demonstrate a good standard of literacy and numeracy.
  • Empathetic, high communication skills and determination to succeed within a customer service environment.
  • Availability to work Monday – Friday 8:30 am – 5:30 pm

Would be an extra asset:

  • Working with CRM (customer relationship management) tools, preferably Salesforce
  • Interest in the automotive industry


What’s in it for you:

  • Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family.
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)


  • Kraków, małopolskie, Polska Capita Pełny etat

    As a Customer Care Advisor, you will be supporting our new prestige brand Locus Cars on European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence. As part of...


  • Kraków, małopolskie, Polska In4ge Sp. z o. o. Pełny etat

    in4ge to spółka z wieloletnim doświadczeniem, należąca do grupy zajmującej się tworzeniem autorskich produktów IT wspierających biznes. Specjalizujemy się w usługach rekrutacyjnych oraz dostarczaniu swoim partnerom biznesowym specjalistów IT oraz całych zespołów projektowych realizujących usługi programistyczne, analityczne, testerskie oraz...


  • Kraków, małopolskie, Polska Capgemini Polska Pełny etat

    We work in a hybrid model! Recruitment process for this position and onboarding trainings are conducted online.At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an...


  • Kraków, małopolskie, Polska Capgemini Polska Pełny etat

    We work in a hybrid model! Recruitment process for this position and onboarding trainings are conducted online.At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an...


  • Kraków, małopolskie, małopolskie, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Shift: 16/7 WORK FROM THE OFFICE* Are you a fan of vlogging or constantly looking to videos to help solve your challenges? Do you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making? If the answer is yes, then we have an amazing opportunity for you as a Video Content...


  • Kraków, małopolskie, małopolskie, Polska COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O Pełny etat

    Shift: 16/7 WORK FROM THE OFFICE* Are you a fan of vlogging or constantly looking to videos to help solve your challenges? Do you want to learn more about social media regulation, online free speech, internal controls or maybe even learn about EU policy making? If the answer is yes, then we have an amazing opportunity for you as a Video Content...


  • Kraków, małopolskie, Polska HCLTech Pełny etat

    Tasks:As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.Daily...


  • Kraków, małopolskie, Polska HCLTech Pełny etat

    Tasks:As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.Daily...


  • Kraków, małopolskie, Polska Huntsman Pełny etat

    Job Description:Customer Service Representative with ItalianKrakówRole Overview: Huntsman Corporation’s Customer Service team is searching for an experienced Customer Service Representative in our newly formed hub in Krakow. The Customer Service Representative (CSR) supports the delivery of defined, high quality, transactional and business service...


  • Kraków, małopolskie, Polska Sigma Software Pełny etat

    We are glad to invite a Migration/Technical Support Engineer to join the most experienced, driven, energetic, and welcoming team.Our customer is a leading advisor on the complexity of consumer behavior that provides big data and predictive analytics solutions.The main task is to create a replication of the customer’s data platform.Ready to become a hero...


  • Kraków, małopolskie, Polska Clari Pełny etat

    About the TeamThe Engineering team at Clari is an Agile shop that practices Scrum across all of our teams. We layer in coordination practices such as Big Room Planning to stay aligned with Clari’s KPIs quarterly across sites and teams. If you love working in an Agile environment that values collaboration and continuous improvement, then we can’t wait to...


  • Kraków, małopolskie, Polska Limango Pełny etat

    Position: Junior Customer Service Specialist with German (fully remote possible)Location: hybrid work, office - Wroclaw, remote Your role and main tasksThe goal of the Position: Professional handling and processing of inquiries from our German and Polish customers via email and telephone, ensuring adherence to quality standards.Daily tasks of the...


  • Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityTo be a...


  • Kraków, małopolskie, Polska HCLTech Pełny etat

    Daily Activities:Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)Create and administer LAN accounts, Global Groups, email accounts for new usersCreate and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference...


  • Kraków, małopolskie, Polska HCLTech Pełny etat

    Daily Activities:Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)Create and administer LAN accounts, Global Groups, email accounts for new usersCreate and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference...


  • Kraków, małopolskie, Polska Amer Sports Pełny etat

    Junior Cash Collector with German Hybrid work, CracowAmer Sports is in search of a diligent and detail-oriented Junior Accountant / Accountant specializing in Invoice to Cash. The ideal candidate will play a vital role within the Collection Team, contributing significantly to the reduction of outstanding past due receivables in their designated portfolio....


  • Kraków, małopolskie, małopolskie, Polska Cognizant Technology Solutions Poland Sp z o o Pełny etat

    What we do: At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You...

  • Team Leader with French

    1 miesiąc temu


    Kraków, małopolskie, Polska Capita Pełny etat

    We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.What you'll be...


  • Kraków, małopolskie, Polska LTIMindtree Pełny etat

    Azure Subscription (ASMS) Support EngineerAs a Support Engineer on billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.RESPONSIBILITIESYou will be responsible for working on Subscription/billing platform daily operational activities, that is...


  • Kraków, małopolskie, Polska LTIMindtree Pełny etat

    Azure Subscription (ASMS) Support EngineerAs a Support Engineer on billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.RESPONSIBILITIESYou will be responsible for working on Subscription/billing platform daily operational activities, that is...