Customer Support Specialist
3 miesięcy temu
Customer Support Specialist
Twój zakres obowiązków
- zapewnienie profesjonalnej obsługi klienta zgodnej ze standardami firmy,
- telefoniczna obsługa klienta,
- obsługa chatu (kontakt z klientem na komunikatorze oraz na Live chat),
- indywidualne podejście do potrzeb każdego klienta,
- wspieranie i edukowanie klientów,
- rozwiązywanie problemów technicznych użytkowników,
- praca na systemach (m.in. CRM).
Nasze wymagania
- doświadczenie w obszarze obsługi klienta (obsługa na infolinii mile widziane) – min. 1 rok,
- zrozumienie potrzeb klienta oraz umiejętność budowania trwałych relacji,
- umiejętność identyfikacji i rozwiązywania problemów klientów,
- dbałość o poprawność językową,
- otwartość, komunikatywność, postawę prokliencką,
- umiejętność pracy samodzielnej jak i w grupie – szukamy prawdziwego team player’a,
- znajomość języka angielskiego w stopniu min. komunikatywnym,
- elastyczność, samodzielność, kreatywność – lubimy zmiany i wierzymy, że są potrzebne, by się rozwijać,
- zaangażowanie, przedsiębiorczość, otwartość umysłu – możesz na to liczyć z naszej strony.
To oferujemy
Co jeszcze powinieneś wiedzieć?
•pracujemy w systemie hybrydowym – 2 razy w tygodniu spotykamy się w biurze,
•pracujemy w systemie zmianowym 7-17 (pracujemy 8h od pon do pt),
•oprócz wynagrodzenia podstawowego otrzymasz od nas premię uzależnioną od Twoich wyników,
•z naszej strony możesz liczyć na pełne wsparcie zespołu, lidera oraz wdrożenie stanowiskowe.
Dodatkowo na pewno ucieszysz się z:
•pysznych śniadań, soków, herbaty, kawy (z mlekiem – od sojowego po klasyczne 2%, gdy tylko jesteś w biurze),
•prywatnej opieki medycznej LuxMed oraz karty Multisport,
•możliwości skorzystania z masaży odciążających kręgosłup,
•zespołowego budżetu szkoleniowego,
•dofinansowania do stanowiska pracy w domu (oczywiście sprzęt zapewniamy na starcie, ale gdybyś chciał/-a jakąś ekstra “magiczną” klawiaturę – dajemy taką opcję),
•eventów integrujących zespół,
•voucherów podarunkowych i bonów świątecznych,
•ośrodka wczasowego nad jeziorem do dyspozycji pracowników,
•możliwości dołączenia do różnych sekcji sportowych w firmie,
•w przypadku współpracy w ramach UoP – dostępu do Funduszu Świadczeń Socjalnych.
Daj się poznać, klikając “Aplikuj”
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