Customer Support Specialist

3 miesięcy temu


Wrocław, Polska Trans.eu Group S.A Pełny etat

Customer Support Specialist


Twój zakres obowiązków

  • zapewnienie profesjonalnej obsługi klienta zgodnej ze standardami firmy,
  • telefoniczna obsługa klienta,
  • obsługa chatu (kontakt z klientem na komunikatorze oraz na Live chat),
  • indywidualne podejście do potrzeb każdego klienta,
  • wspieranie i edukowanie klientów,
  • rozwiązywanie problemów technicznych użytkowników,
  • praca na systemach (m.in. CRM).

Nasze wymagania

  • doświadczenie w obszarze obsługi klienta (obsługa na infolinii mile widziane) – min. 1 rok,
  • zrozumienie potrzeb klienta oraz umiejętność budowania trwałych relacji,
  • umiejętność identyfikacji i rozwiązywania problemów klientów,
  • dbałość o poprawność językową,
  • otwartość, komunikatywność, postawę prokliencką,
  • umiejętność pracy samodzielnej jak i w grupie – szukamy prawdziwego team player’a,
  • znajomość języka angielskiego w stopniu min. komunikatywnym,
  • elastyczność, samodzielność, kreatywność – lubimy zmiany i wierzymy, że są potrzebne, by się rozwijać,
  • zaangażowanie, przedsiębiorczość, otwartość umysłu – możesz na to liczyć z naszej strony.

To oferujemy

Co jeszcze powinieneś wiedzieć?

•pracujemy w systemie hybrydowym – 2 razy w tygodniu spotykamy się w biurze,

•pracujemy w systemie zmianowym 7-17 (pracujemy 8h od pon do pt),

•oprócz wynagrodzenia podstawowego otrzymasz od nas premię uzależnioną od Twoich wyników,

•z naszej strony możesz liczyć na pełne wsparcie zespołu, lidera oraz wdrożenie stanowiskowe.

Dodatkowo na pewno ucieszysz się z:

•pysznych śniadań, soków, herbaty, kawy (z mlekiem – od sojowego po klasyczne 2%, gdy tylko jesteś w biurze),

•prywatnej opieki medycznej LuxMed oraz karty Multisport,

•możliwości skorzystania z masaży odciążających kręgosłup,

•zespołowego budżetu szkoleniowego,

•dofinansowania do stanowiska pracy w domu (oczywiście sprzęt zapewniamy na starcie, ale gdybyś chciał/-a jakąś ekstra “magiczną” klawiaturę – dajemy taką opcję),

•eventów integrujących zespół,

•voucherów podarunkowych i bonów świątecznych,

•ośrodka wczasowego nad jeziorem do dyspozycji pracowników,

•możliwości dołączenia do różnych sekcji sportowych w firmie,

•w przypadku współpracy w ramach UoP – dostępu do Funduszu Świadczeń Socjalnych.

Daj się poznać, klikając “Aplikuj”

Aplikuj

 



  • Wrocław, Województwo dolnośląskie, Polska OVHcloud Pełny etat

    Customer Support RepresentativeJoin OVHcloud, a leading European cloud and hosting provider with a global presence, as a Customer Support Representative. In this role, you will be the first point of contact for customers from different countries worldwide, listening and empathizing with their needs, diagnosing and fixing their problems related to billing and...


  • Zwycięska , Wrocław, Polska Text SA Pełny etat

    About Our Team:We're a dedicated team of professionals at Text SA, committed to delivering exceptional support to our customers worldwide. With a focus on effective communication, quick response times, and top-notch service quality, we strive to build strong relationships with our clients.Our team is responsible for providing support across various channels,...


  • Wrocław, Województwo dolnośląskie, Polska OVHcloud Pełny etat

    As a Customer Support Representative at OVHcloud, you will be the first point of contact for customers from around the world, handling billing and administrative issues with empathy and professionalism.Main Responsibilities:- Provide top-notch customer service, listening to and resolving customer complaints in a timely and efficient manner- Collaborate with...


  • Wrocław, Województwo dolnośląskie, Polska Limango Pełny etat

    Job OverviewAs a Customer Service Specialist at Limango, you will be responsible for handling customer inquiries via email and telephone in German. Your role will involve working closely with the payment team to resolve customer issues and provide excellent customer service.Key ResponsibilitiesHandle customer inquiries via email and telephone in...

  • IT Support Specialist

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Unit4. As an IT Support Specialist, you will be the first point of contact for our customers on IT and Business Application related questions for our solutions.Key ResponsibilitiesProvide professional, efficient, and effective support service to Unit4 customers in the...


  • Wrocław, Województwo dolnośląskie, Polska Aliaxis Pełny etat

    At Aliaxis, we are seeking a skilled Customer Service Specialist to join our Supply Chain team in EMEA.The ideal candidate will possess experience in customer service, order management, or a related field, with a strong proficiency in English and communicative level of German.The Global Customer Support Representative will serve as the primary point of...


  • Wrocław, Województwo dolnośląskie, Polska Aliaxis Pełny etat

    About the RoleWe are looking for a highly skilled IT Support Specialist to join our EMEA team. As a Service Desk Agent, you will be responsible for providing exceptional customer support and resolving IT issues in a timely manner.Key ResponsibilitiesProvide first-level technical support to EMEA users via phone, email, or chat.Identify, troubleshoot, and...


  • Wrocław, Województwo dolnośląskie, Polska Swivl Pełny etat

    About the RoleWe are seeking a highly skilled and motivated Junior Product Support Specialist to join our team in Poland. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAssist customers with technical issues via phone, chat, and emailPartner...


  • Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

    OverviewWe are QIAGEN, an international company that drives innovation and continuous improvement in science and healthcare.Our team is passionate about making a difference in people's lives, and we are looking for talented individuals to join us in our mission to advance our career and seek new challenges.Position DescriptionWe are seeking an Order...

  • HR Support Specialist

    3 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska QAD Pełny etat

    Job SummaryQAD is seeking a highly skilled and customer-focused HR Support Specialist to join our team. As the primary point of contact for employees and managers, you will be responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters.Key ResponsibilitiesFrontline...


  • Wrocław, Województwo dolnośląskie, Polska Fortive Corporate Pełny etat

    We are seeking an HR Operations Specialist to provide exceptional support to employees and manage various data administration tasks.Responsibilities:Act as the primary point of contact for employee inquiries and resolve issues related to HR policies, benefits, payroll, and other employee matters.Maintain accurate and up-to-date employee records, including...

  • HR Support Specialist

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska QAD Pełny etat

    Job SummaryQAD is seeking a highly skilled HR Support Specialist to join our team. As the primary point of contact for employees and managers, you will be responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters.This role may be fully remote, based in Poland.Key...

  • HR Support Specialist

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska QAD Pełny etat

    Job SummaryQAD is seeking a highly skilled HR Support Specialist to join our team. In this role, you will be the primary point of contact for employees and managers seeking HR support and guidance.This is a fantastic opportunity to work in a dynamic and growing organization, where you will have the chance to make a real impact on the employee experience.Key...


  • Wrocław, Polska Grafton Recruitment Sp. z o.o. Pełny etat

    For our client - one of the leaders in an airline industry, we are looking for candidates to join the internatioanl team as a Customer Service Specialist with Italian! Main responsibilities: Providing friendly customer support through the phone, Answering passengers' queries (e.g., rebooking, ticketing), Managing reservations and refunds in the...


  • Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

    Position OverviewAt QIAGEN, we strive to make a real difference in science and healthcare. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a passionate and skilled individual to join our ranks. As a Customer Care Representative with Spanish skills, you'll play a vital role in processing incoming sales orders,...


  • Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and...


  • Wrocław, Województwo dolnośląskie, Polska UPM Pełny etat

    We are seeking a dedicated Customer Service Coordinator, Dutch Speaker to join our team in UPM Business Hub, Wrocław, Poland.Provide customer service in commercial related tasks and perform daily operations, including order intake and management.Handle customer requests in Salesforce related to samples, pricing, and technical documentation.Manage and...


  • Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital...


  • Wrocław, Województwo dolnośląskie, Polska THG Pełny etat

    About THGWe're a dynamic global technology group, specialising in taking brands direct to consumers. Our comprehensive ecosystem, THG Ingenuity, powers our portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty.We take a holistic approach, handling everything in-house, from technology and content creation to...

  • IT Support Specialist

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

    Job Title: Application Support ConsultantJob Summary:We are seeking a highly skilled Application Support Consultant to join our team at Unit4. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring seamless delivery of our solutions.Key...