Customer Support Specialist with Dutch Proficiency
3 tygodni temu
We are seeking a dedicated Customer Service Coordinator, Dutch Speaker to join our team in UPM Business Hub, Wrocław, Poland.
- Provide customer service in commercial related tasks and perform daily operations, including order intake and management.
- Handle customer requests in Salesforce related to samples, pricing, and technical documentation.
- Manage and maintain high-quality customer data, price lists.
- Collaborate proactively with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery.
- Communicate with customers through various channels, including phone, online video calls, and email through the Salesforce Case Management system.
- Provide reports, certificates, and statements based on customer requests, using available data sources.
- Onboard, guide, and support customers with our MyRaflatac online platform.
- Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools.
As a Customer Service Coordinator, Dutch Speaker, you will have a bachelor's or master's degree, be fluent in English and Dutch, and possess excellent communication and interpersonal skills.
We offer a meaningful job with a caring community, development opportunities, and a responsible employer committed to sustainability.
We are an international, multi-business organization offering plenty of avenues for personal growth and professional development.
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