Customer Support Specialist with Dutch Proficiency

3 tygodni temu


Wrocław, Województwo dolnośląskie, Polska UPM Pełny etat

We are seeking a dedicated Customer Service Coordinator, Dutch Speaker to join our team in UPM Business Hub, Wrocław, Poland.

  • Provide customer service in commercial related tasks and perform daily operations, including order intake and management.
  • Handle customer requests in Salesforce related to samples, pricing, and technical documentation.
  • Manage and maintain high-quality customer data, price lists.
  • Collaborate proactively with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery.
  • Communicate with customers through various channels, including phone, online video calls, and email through the Salesforce Case Management system.
  • Provide reports, certificates, and statements based on customer requests, using available data sources.
  • Onboard, guide, and support customers with our MyRaflatac online platform.
  • Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools.

As a Customer Service Coordinator, Dutch Speaker, you will have a bachelor's or master's degree, be fluent in English and Dutch, and possess excellent communication and interpersonal skills.

We offer a meaningful job with a caring community, development opportunities, and a responsible employer committed to sustainability.

We are an international, multi-business organization offering plenty of avenues for personal growth and professional development.



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