Dutch Customer Service Representative

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska THG Pełny etat

About THG

We're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Location – Wroclaw, Poland (Office based)

Contract – 3 month Fixed Term.

Shift Pattern – 9am-5pm / 1pm-9pm including a 1 in every 3 weekends.

As a Dutch Customer Service Advisor, you'll be the first point of contact for our customers across renowned brands like Look Fantastic, My Protein, GlossyBox, and many more.

In this role, you'll engage with customers in a professional and friendly manner, offering expert advice tailored to their needs. Depending on the division you support, you might provide insights on skincare routines, makeup tips, nutritional guidance, protein intake, and more.

Your commitment to delivering outstanding customer service will make a difference in every interaction.

Key Responsibilities:

  • Serve as the first point of contact across multiple customer service platforms.
  • Provide expert product advice and solutions while maintaining excellent service quality.
  • Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
  • Consistently meet achievable department targets, ensuring high-quality interactions every time.

What We're Looking For:

  • Strong written and verbal communication skills.
  • Fluent in Dutch - Written and verbally.
  • A positive attitude with a desire to learn and develop new skills.
  • A professional, approachable, and dedicated individual with a passion for delivering great customer service.

Benefits:

  • Staff discounts on THG brands
  • Employee Saving Scheme
  • Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan. Internal exclusive job opportunities
  • Private Pension Scheme
  • 25 days annual leave
  • Buy back your time scheme
  • Birthday leave
  • 2 days of volunteer leave
  • Free parking
  • Tech Scheme

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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