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Senior Customer Service Specialist with European Language Expertise

1 miesiąc temu


Wrocław, Województwo dolnośląskie, Polska QIAGEN Pełny etat

Overview

We are QIAGEN, a pioneering company shaping the world of modern science and healthcare. Our mission is to make a real difference in people's lives by empowering outstanding individuals to work in dynamic and international teams.

Position Description

We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support department, you will be responsible for:

  • Processing incoming orders in SAP software
  • Reviewing customers' orders to ensure completeness and correctness of delivery instructions
  • Cooperating with customers, sales, operations, and finance teams
  • Invoicing customers according to relevant documentation
  • Providing phone and email support to customers and sales teams
  • Logging all order and logistics complaints from customers
  • Processing corrections of invoices according to information provided by customers

Requirements

To succeed in this role, you will need:

  • Fluency in English
  • Knowledge of an additional European language (German, French, Italian, Dutch, or Spanish)
  • 2 years of working experience in a similar role
  • Knowledge of SAP/Salesforce (asset)
  • MS-Office knowledge
  • Excellent interpersonal and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Problem-solving attitude

What We Offer

We offer a competitive salary and benefits package, including:

  • Possibility to develop in an international company
  • Training and development programs
  • Private medical care
  • Group Life Insurance
  • Multisport card
  • Flexible benefits platform
  • Language classes
  • Pension Scheme (PPE) after 12 months
  • Childcare subsidy
  • Casual dress code
  • Attractive location (Sky Tower)

Estimated Salary

The estimated salary for this position is £35,000 - £50,000 per annum, depending on experience.