EU Customer Care Agent
2 tygodni temu
Coyote Logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years. Our strengths lie in our services and solutions, driven by our exceptional people. That’s why we’re committed to offering a best-in-class employee experience to our global workforce.
Logistics is at the heart of everything around you. As a leading third-party logistics (3PL) service provider, Coyote plays a crucial role in the global supply chain and delivery of goods across many sectors around the world.
Powered by proprietary technology, smart people, and unrivalled commitment, Coyote’s success revolves around its vision:
We lead. We innovate. We move the world’s freight-forward
Our culture fuels our purpose daily: we eliminate inefficiencies in road transportation . Our people make Coyote what it is, which is why we prime them for career success with training programs, accessible leadership, talent development, and unique workplace perks and benefits.
The dynamic energy of our culture is rooted in relationships. We're better together and value the diverse backgrounds, experiences, and perspectives of each Coyote to enhance collaboration and problem solving between our employees around the world. From day 1 you will learn the ins and outs of our business and industry: Things move fast in logistics and as part of the UPS group you will have access to the resources needed to achieve your goals and get things done - no excuses -.
You are not just part of Coyote; we are all part of something bigger. Our Coyote Cares programs allow us to support our local communities and contribute to the greater good; From raising awareness for the Blue Heart Campaign, a UNDOC initiative fighting against human trafficking, to empowering employees with paid time off to volunteer in different causes.
The role and the team
You will be joining multi-culture and mixed group of nationalities of energetic and communitive people. We at the Heart of Operations and the frontline between Customers and transportation companies. We are a control tower and focus on providing outstanding customer service to our shippers and carriers.
We are routinely interacting with multiple departments across the organization in a fast-paced work environment. Your primary role will be to focus on ensuring our partners are 100% serviced, by answering the inbounds calls that our Support Line is receiving or directly contacting our business partners. Whether it is providing a simple piece of information or facilitating a complex solution you will a pivotal role in the day to day success of our business. You will start with an extensive training program that will teach you what you need to know about the transportation industry and Coyote’s systems. We are looking for talented people that are going to come in and make a difference from day one Do you have what it takes? Then join the pack today
Daily Tasks & Responsibilities:
Answer inbound calls and assist carriers and shippers as needed Make outbound calls to track and update status of existing shipments Create incidents as needed and notify appropriate parties, escalating where necessary Build and maintain relationships with external carrier & customer contacts and internal sales and ops reps Understand account operations and execute on exceptional customer serviceEssential Skills, Characteristics, & Experience:
Must be fluent in English Effective communication and customer service skills Extreme multi-tasking and prioritizing ability Attention to detail and confident decision-making skills No transportation experience necessaryWhy Coyote?
Onsite training and ongoing career development/ learning (LinkedIn Learning, Lean trainings…) Comprehensive benefits package (Luxmed, Sports package, Life Group Insurance…) Internal advancement and opportunities for high performers Diverse and Inclusive environment Opportunities to impact the world around you through our Coyote Cares initiatives & CIT groupsPlease note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.
Do Well, Be Well
Free access to LinkedIn Learning to grow in your profession and gain new skills. Hybrid working (mandatory Tuesdays and Wednesdays in office for Wroclaw based employees) Comprehensive benefits package (Sport Package, Private Medical Care, group life insurance) Onsite English classes Free Fruit in the office Company events Diverse and Inclusive environment 14 employee-led Employee Resource Groups-
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