Travel Advisor

2 miesięcy temu


Katowice, Polska Cross Border Talents Pełny etat

Start Date: October 21, 2024
Contract Type: Full-Time, Labour Contract (160 hours/month)
Work Model: Full Office Work
Location: Zabrska 19, 40-083 Katowice

Key Responsibilities:
  1. Respond to customer inquiries via phone, chat, and email (inbound and outbound).
  2. Assist customers facing travel difficulties.
  3. Modify reservations, including changes to dates, destinations, and personal details.
  4. Provide advice on flights, products, pricing, fares, and online services to clients and partners.
  5. Handle cancellations, refunds, and other related tasks.
  6. Contribute to customer satisfaction and the overall success of our client.
Requirements:
  • Language Skills: Dutch (C1) and English (B2) both written and spoken.
  • Technical Skills: Proficiency in MS Office, web browsers, and general computer literacy.
  • Personality: Energetic, positive, and enjoys customer interaction.
  • Experience: Previous experience in customer service, digital platforms, and CRM tools is a plus.
What We Offer:
  • Salary: 9,000 PLN gross/month.
  • Initial Contract: 3-month probation period (with paid training from day 1).
  • Benefits: Private medical care (Luxmed), group insurance, and sports/leisure programs (MyBenefit).
  • Work Environment: International and dynamic workplace with career growth opportunities.
  • Social Perks: Team activities, events, and celebrations.
  • Relocation Support: Flight ticket costs and real estate agency fee covered (no accommodation provided).
Application Details:
  • Documents Required:
    • EU citizens: Standard application documents.
    • Non-EU citizens: Valid passport, student visa or TRC, proof of active student status or recent graduation from Poland.

Apply today to join the worlds largest travel company and embark on a rewarding journey in customer service


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