Production Support Engineer
6 miesięcy temu
Role: Production Support Engineer
Location : hybrid model 1x per week in Cracow office
Type of contract: B2B
Remuneration: up to - zl/h net+vat
Duration: Long-term cooperation
Language project: English, Polish
DESCRIPTION:
We are seeking a talented and experienced Production Support Engineer to join our dynamic team. Our Platform is global platform supporting internal users in multiple regions, and therefore is pursuing follow-the-sun support model. As a Support Engineer you will need to provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution/change/problem management activities. Ensure Production Incident/Change/Problem are proactively responded. Ensure Production Incidents/Changes/Problems are properly handover across AP/US/EU region.
RESPONSIBILITIES:
Incident/Problem/Service Ticket Management
Good understanding of the criticality and urgency of Service Ticket raised by users, with response in timely manner.
Respond promptly to incidents troubleshoot issues and implement effective solutions to minimise downtime and impact on customers.
Work closely with various parties to keep track of the action items derived from post-incident review process.
Own and manage Incidents, Problem records and Change management, per company ITIL standards.
Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them.
Ensure above processes are adhered to Traded Risk service excellence’s standard.
Production BAU Support
Work closely production support manager for various production support activities includes but not limited to data control/audit, access review, certificates renew, patching, housekeep etc.
Asist and implement the Disaster Recovery and Role Swap of various Production systems.
Reduce support TOIL by implementing DevOps/Automation solution.
Performance and Observability
Implement and improve monitoring solutions together with different SMEs across the platform. Ensure the health and performance our systems and services.
Improve the observability by uplifting the traceability of the various production components.
Cross-Functional Collaboration
Ensure handover process in place for the Incident/Problem/Service Ticket across AP/US/EU regions.
Work closely with Software Engineers, Devops engineers, other stakeholders to review and provide timely update to post-incident action items.
REQUIREMENTS:
Bachelor’s Degree in Computer Science or similar Computing discipline.
Fluent English (international environment/team).
Proven Experience in a similar role, with a focus on Production support.
Knowledge and experience in support medium to large global platform.
Knowledge and experience in Agile and DevOps development practices.
Hands-on experience with automation tooling like CI/CD pipeline/Ansible/Rundeck/Puppet etc.
Strong proficiency in scripting and automation using languages such as Python, Unix shell or PowerShell.
Solid understanding of cloud computing platforms (preferably GCP) and experience with IaC tools (e.g Terraform)
Experience with monitoring and logging tools such as Prometheus, Grafana and ELF stack or similar.
Self-motivated and willing to learn new technologies and business domain.
Excellent troubleshooting skills and the ability to thrive in a fast-paced collaborative environment.
Excellent communication skills and ability to collaborate with cross functional teams located remotely.
Forward-thinking and self-motivated.
ESSENTIAL TECHNICAL SKILLS/CERTS:
Microservices(Spring stack), Jenkins, Ansible, Python, Shell, Terraform, Grafana
Databases (PostgreSQL/Prometheus/Influx)
Cloud technologies: (GCP)
NICE TO HAVE:
Desired experience (an advantage)
Knowledge of Financial Risk management in the banking or the financial industry
Knowledge specific to the Traded Risk domain
Knowledge of banking policies, processes, and procedures is an advantage
Additional skills/certs (an advantage)
Groovy, SPARK, Git
Columnar Database (Clickhouse)
K8S, matter
WE OFFER:
Constant contact with the recruiter during the process and feedback regardless of the recruitment result.
Co-financing of private medical care (Medicover) and the Multisport card.
Occasional company integration meetings.
emagine mobile application - easy reporting of working time, quick access to new offers.
Transparently built relations based on trust and fair play.
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