Production Support Engineer

6 miesięcy temu


Kraków, Polska emagine Consulting Pełny etat

Role: Production Support Engineer

Location : hybrid model 1x per week in Cracow office

Type of contract: B2B

Remuneration: up to - zl/h net+vat

Duration: Long-term cooperation

Language project: English, Polish

DESCRIPTION:

We are seeking a talented and experienced Production Support Engineer to join our dynamic team. Our Platform is global platform supporting internal users in multiple regions, and therefore is pursuing follow-the-sun support model. As a Support Engineer you will need to provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution/change/problem management activities. Ensure Production Incident/Change/Problem are proactively responded. Ensure Production Incidents/Changes/Problems are properly handover across AP/US/EU region.

RESPONSIBILITIES:

Incident/Problem/Service Ticket Management

Good understanding of the criticality and urgency of Service Ticket raised by users, with response in timely manner.

Respond promptly to incidents troubleshoot issues and implement effective solutions to minimise downtime and impact on customers.

Work closely with various parties to keep track of the action items derived from post-incident review process.

Own and manage Incidents, Problem records and Change management, per company ITIL standards.

Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them.

Ensure above processes are adhered to Traded Risk service excellence’s standard.

Production BAU Support

Work closely production support manager for various production support activities includes but not limited to data control/audit, access review, certificates renew, patching, housekeep etc.

Asist and implement the Disaster Recovery and Role Swap of various Production systems.

Reduce support TOIL by implementing DevOps/Automation solution.

Performance and Observability

Implement and improve monitoring solutions together with different SMEs across the platform. Ensure the health and performance our systems and services.

Improve the observability by uplifting the traceability of the various production components.

 Cross-Functional Collaboration

Ensure handover process in place for the Incident/Problem/Service Ticket across AP/US/EU regions.

Work closely with Software Engineers, Devops engineers, other stakeholders to review and provide timely update to post-incident action items.

  REQUIREMENTS:

Bachelor’s Degree in Computer Science or similar Computing discipline.

Fluent English (international environment/team).

Proven Experience in a similar role, with a focus on Production support.

Knowledge and experience in support medium to large global platform.

Knowledge and experience in Agile and DevOps development practices.

Hands-on experience with automation tooling like CI/CD pipeline/Ansible/Rundeck/Puppet etc.

Strong proficiency in scripting and automation using languages such as Python, Unix shell or PowerShell.

Solid understanding of cloud computing platforms (preferably GCP) and experience with IaC tools (e.g Terraform)

Experience with monitoring and logging tools such as Prometheus, Grafana and ELF stack or similar.

Self-motivated and willing to learn new technologies and business domain.

Excellent troubleshooting skills and the ability to thrive in a fast-paced collaborative environment.

Excellent communication skills and ability to collaborate with cross functional teams located remotely.

Forward-thinking and self-motivated.

ESSENTIAL TECHNICAL SKILLS/CERTS:

Microservices(Spring stack), Jenkins, Ansible, Python, Shell, Terraform, Grafana

Databases (PostgreSQL/Prometheus/Influx)

Cloud technologies: (GCP)

NICE TO HAVE:

Desired experience (an advantage)

Knowledge of Financial Risk management in the banking or the financial industry

Knowledge specific to the Traded Risk domain

Knowledge of banking policies, processes, and procedures is an advantage

Additional skills/certs (an advantage)

Groovy, SPARK, Git

Columnar Database (Clickhouse)

K8S, matter

WE OFFER:

Constant contact with the recruiter during the process and feedback regardless of the recruitment result.

Co-financing of private medical care (Medicover) and the Multisport card.

Occasional company integration meetings.

emagine mobile application - easy reporting of working time, quick access to new offers.

Transparently built relations based on trust and fair play.


  • Production Support Engineer

    1 tydzień temu


    Kraków, małopolskie, Polska Antal Sp. z o.o. Pełny etat

    Production Support Engineer Location: CracowContract Type: B2BWork Model: Evening shift 4-12 PM CET, full remote, occasional visits at the office What you’ll do: (List out Key Responsibilities)The role will require the candidate to active participation and contribution in Incident Management, Service Quality Management, Stakeholder management etc...

  • Production Support Engineer

    1 miesiąc temu


    Kraków, Lesser Poland emagine Consulting Pełny etat

    About the role: We are seeking an experienced Production Support Engineer to join our team at emagine Consulting.Job description: As a Production Support Engineer, you will be responsible for providing full scope of the day-to-day Production Support services, including resolution of live incidents, post-resolution/change/problem management activities, and...


  • centrum, Kraków, Polska Antal Sp. z o.o. Pełny etat

    We are seeking a highly skilled Production Support Engineer to join our team at Antal Sp. z o.o.The ideal candidate will have a minimum of 5 years' experience in supporting and monitoring complex full-stack applications in a production Unix/Windows VM-based environment.This role is responsible for providing support during UK time zones and collaborating with...

  • Lead Engineer

    4 miesięcy temu


    Kraków, Polska TechnipFMC Pełny etat

    Lead Engineer (Production Engineering) Location: Krakow, PL Employment type: Employee Place of work: Hybrid Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be...


  • Kraków, Lesser Poland TechnipFMC Pełny etat

    As a seasoned Senior Production Engineering Manager, you will play a crucial role in supporting ongoing projects from Tender through Development and Execution at TechnipFMC, a global leader in the energy industry.About Us:We drive real change in the energy sector by fostering relentless innovation and global collaboration. Our commitment to diversity,...


  • Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    SRE Role Responsible for Cloud Infrastructure and Production SystemsAt Ibm Polska Sp. z o.o., we are looking for a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will be responsible for ensuring the reliability and performance of our cloud infrastructure and production systems.Key Responsibilities:Troubleshoot...


  • Kraków, Lesser Poland TechnipFMC Pełny etat

    Job Title: Senior EngineerJob Description:About the Role:We are seeking a highly skilled Senior Engineer to join our Subsea Production Systems team.As a Senior Engineer, you will be responsible for leading and supporting project engineering, new product/technology development, product improvement and product standardization, and product qualification...


  • Kraków, Lesser Poland TechnipFMC Pełny etat

    Job DescriptionWe are seeking a highly skilled Senior Production Engineering Lead to join our team at TechnipFMC.About the RoleThis is a key leadership position that involves supporting ongoing projects from Tender through Development and Execution. The ideal candidate will have experience as a Design Engineer or Lead Engineer within the Oil & Gas Subsea...


  • Kraków, Lesser Poland Selvita Pełny etat

    Located in Krakow, Poland, Selvita is a global integrated drug discovery partner for the pharmaceutical and biotechnology industries. We offer comprehensive drug discovery support at every stage of the early discovery phase up to the preclinical research phase.We are constantly growing our team, and this correlates with the growth of our project portfolio....

  • Devops Engineer

    3 miesięcy temu


    Kraków, Polska Antal Sp. z o.o. Pełny etat

    DevOps Engineer This offer is aimed at people who are eager to work in a team where you will be expected to take full ownership of the end-to-end delivery process, from inception of an idea to deployment to production. We are looking for individuals who will come to the table with ideas and solutions, challenging existing preconceptions of what good looks...


  • Kraków, Lesser Poland Infinity Ward Pełny etat

    About Infinity WardInfinity Ward is a world-renowned video game development studio, established in 2002. We are the original creators of the Call of Duty franchise and have received numerous accolades for our work.We pride ourselves on having a passionate and talented team that strives to create immersive gaming experiences. Our relaxed and diligent...


  • Kraków, Polska Stefanini Pełny etat

    Job Details Support Engineer with Italian Job Description Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure...


  • Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    Job OverviewWe are looking for a highly skilled Site Reliability Engineer to join our team at Ibm Polska Sp. z o.o.Key ResponsibilitiesTroubleshoot and monitor critical production systems to ensure high uptime and efficiency.Analyze incidents to determine root cause, implement fixes, and minimize Mean Time to Recovery (MTTR).Provision and deploy cloud...

  • Site Reliability Engineer

    1 miesiąc temu


    Kraków, Polska Ibm Polska Sp. z o.o. Pełny etat

    Site Reliability Engineer (SRE)21222151Obowiązki Troubleshoot, monitor, and support critical production systems. Perform root cause analysis and manage incidents to ensure timely resolution. Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud). Handle initial intake for Salesforce-related customer cases, ensuring SLA...

  • Devops Engineer with GCP

    1 miesiąc temu


    Kraków, Polska Antal Sp. z o.o. Pełny etat

    DevOps Engineer This offer is aimed at people who are eager to work in a team where you will be expected to take full ownership of the end-to-end delivery process, from inception of an idea to deployment to production. We are looking for individuals who will come to the table with ideas and solutions, challenging existing preconceptions of what good looks...

  • Platform Engineer

    2 miesięcy temu


    Kraków, Polska Ibm Polska Sp. z o.o. Pełny etat

    Platform Engineer21099416Obowiązki Develop and maintain scalable distributed systems in IBM Cloud, AWS, and on-premise. Develop and maintain high performance k8s clusters across multiple regions. Develop and maintain telemetry infrastructure & service instrumentation (python) for metrics, distributed tracing, and logging. Support infrastructure...


  • Kraków, Lesser Poland Tesco Technology Pełny etat

    Job DescriptionThis is an exciting opportunity to work as a Machine Learning Engineer at Tesco Technology. We are looking for a talented individual to join our growing Data Science Engineering team.The successful candidate will have a strong background in software engineering and machine learning, with experience working with Python and other programming...


  • Kraków, Lesser Poland BorgWarner Pełny etat

    BorgWarner, a global leader in delivering innovative mobility solutions, is seeking an experienced Automotive Drivetrain Analysis Engineer to join our team. The successful candidate will lead and conduct product design and development through computer-based design analysis activities.About the Role:This role primarily consists of using state-of-the-art...

  • Support Engineer

    3 dni temu


    Kraków, Polska peoplemorepl Pełny etat

    Hello,We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)People More has been in existence for over three years and is an offshoot of one of the country's oldest interactive agencies -...


  • Kraków, Lesser Poland Cisco Pełny etat

    Company OverviewCisco is a leading technology company that empowers global customers and partners with innovative solutions.Job Title: Highly Skilled Network Support EngineerEstimated Salary: $120,000 - $180,000 per yearAbout the RoleWe are seeking a highly skilled Technical Consulting Engineer to join our team. As a trusted technical authority, you will...