Support Engineer

2 dni temu


Kraków, Polska peoplemorepl Pełny etat

Hello,
We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)
People More has been in existence for over three years and is an offshoot of one of the country's oldest interactive agencies - Insignia. The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change We work with clients all over the world.
For the project that we are working on with our German partner, we are looking for Support Engineer (Navision).

Your duties will include:

  • Receiving and recording responses to user queries (1st line of technical support).
  • Troubleshooting issues related to the operation of Navision and the IT infrastructure.
  • Handling requests related to Navision via JIRA HelpCenter and by telephone.
  • Ensuring timely resolution of requests in accordance with the SLA.


Requirements that must be met:

  • Experience in the Navision area (technical user, administrator and developer).
  • Experience in the area of 1st, 2nd line technical support specialist.
  • Very good English and Polish

 

Nice have:

  • Experience working with Microsoft Dynamics NAV and/or Dynamics 365 Business Central.
  • Knowledge of programming languages (min. 1 of the following): C/AL, AL.

What we offer:

  • We are open and honest and we solve problems instead of generating them.
  • Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job
  • A small team
  • An international working environment and international projects
  • Private medical care
  • Sports card
  • Training courses
  • Work that is 100% remote (unless you prefer another system)

We have an office in Krakow, but if you like to work remotely, that’s absolutely fine. Over the next few months, we plan to continue working this way. After that, you decide according to what you prefer. We are OK with fully remote work. For us, you can be located anywhere. :)

If you are not sure if you meet the requirements, apply—we’ll talk and give you an honest answer.

Why it’s a good idea to work with People More?

  • If you are not satisfied with your work or your tasks, we’ll find a way out together
  • If you get bored, we will offer you a new product and new, fascinating tasks
  • We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online
  • We will facilitate your access to challenges that are usually difficult to get
  • At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers

What does the recruitment process look like?

  • A friendly remote initial interview
  • A remote technical talk
  • The decision to work together

Salary

100 - 170 zł/h

contract

B2B

Location

Kraków / remote


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