Customer Success Engineer

3 miesięcy temu

Wrocław, Polska SmartBear Pełny etat

Customer Success Engineer - Insight

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

The Opportunity

SmartBear is looking for a Customer Success Engineer to join our Customer Success team.  In this role, you will engage with customers, colleagues, and the developer community at-large with a technical focus to educate and facilitate technical & end user adoption for assigned SmartBear products and platforms, in the areas of Observability, Mobile Application Development, Application Performance Management & Distributed tracing.   Assist our customers with their initiatives, and advocate for value realization amongst the SmartBear solutions.

Team Overview

SmartBear Customer Success Engineering is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial partnerships with our clients.  We do this through active engagement along the customer success journey to better understand their unique projects and partner with them to enable technical success with SmartBear technology.

The Customer Success Engineer (CSE) is tasked with providing technical expertise, training, and guidance to our clients. They work in tandem with our Customer Success Managers (CSMs) to provide a path towards both a successful subscription renewal and an expanded SmartBear technology footprint. They do this through technical guidance for Smartbear customers to sustainably implement & maintain the Smartbear technology portfolio in the way that makes sense for each customer’s unique business needs. 

The Requirements

You care deeply about customers and their success.  You are articulate, inquisitive, collaborative, curious and analytical. You are a self-motivated, operations-minded professional who is highly organized. You love learning how technology works and are solution-oriented. You look for opportunities to streamline processes and strive for efficiency.

In the role of Customer Success Engineer at Smartbear you will:

  • Become an expert in API Lifecycle, Observability, Performance Testing, Test Management or UI Testing workflows to be able to educate enterprise customers on the adoption, use and benefits of SmartBear products and associated best practice usage philosophies.
  • Serve in the role of product subject matter expert and thought leader for your assigned products and solutions. Be able to inject Smartbear products into the organizational objectives of our enterprise customers.
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
  • Serve as the voice of the customer, to analyze, interpret and report the “root causes” impacting customer satisfaction.
  • Partner with Product Support, Product Management & Sales Engineering teams to assist customers with questions and issues which may arise, with a positive, customer-centric attitude.
  • Be curious to stay ahead of the curve on cutting edge Smartbear technologies and map Smartbear products to customer technical needs.
  • Work in partnership with CSM and sales teams to ensure strong handoffs and cross-functional experiences.
  • Continually identify opportunities and develop/implement solutions to enhance the customer experience.
  • Excellent written and verbal communication skills, including presentations and conducting 1:1 and one-to-many training sessions.
  • Fluency in English required; additional language skills are a plus.
  • Able to work specific hours 12-9PM CEST

The Ideal Candidate Brings

  • Bachelor of Science degree in Computer Science or equivalent.
  • Minimum of four (4) years of customer interaction and technical implementation experience, with the ability to rapidly generate customer trust and confidence in a customer success oriented environment
  • Experience of developing in one or more of the following categories of development languages: 
    • Javascript
    • Java
    • Swift
    • Kotlin
    • Objective-C
  • Confident, high energy, self-motivated and a true team player
  • Strong technical aptitude and a drive to understand technology deeply
  • Demonstrated ability and desire to work and excel in fast-paced environment
  • Excellent multitasking and project management skills

Bonus points:

  • Experience using error monitoring solutions
  • Experience working with mobile SDKs
  • Familiarity with the Observability space such as OpenTelemetry

 

Why you should join the SmartBear crew:

  • You can grow your career at every level.
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to
    take their birthdays off.
  • We are guided by a People and Culture organization - an important
    distinction for us. We think about our team holistically – the whole
  • We celebrate our differences in experiences, viewpoints, and
    identities because we know it leads to better outcomes.
    Did you know?
  • Our main goal at SmartBear is to make our technology-driven world
    a better place.
  • SmartBear is committed to ethical corporate practices and social
    responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the
    world including Galway Ireland, Bath, UK, Wroclaw, Poland and
    Bangalore, India.
  • We’ve won major industry (product and company) awards including
    B2B Innovators Award, Content Marketing Association, IntellyX
    Digital Innovator and BuiltIn Best Places to Work.

 

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth or breastfeed), or any other legally protected status.

  • Customer Success Engineer

    3 miesięcy temu

    Wrocław, Polska SmartBear Pełny etat

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...

  • Customer Success Advocate

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska SmartBear Pełny etat

    Unlock Customer Success as a Technical AmbassadorAbout SmartBear:We empower developers to deliver exceptional results with our cutting-edge tools. Our portfolio of products, including TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr, is trusted by millions worldwide.The OpportunityThis role offers an exciting chance to join our Customer Success team as...

  • Senior Contract Management Specialist

    1 miesiąc temu

    Wrocław, Polska Unit4 Pełny etat

    Job DescriptionWe are seeking a skilled and experienced Senior Contract Management Specialist to join our Customer Success organization. In this key role, you’ll operate as a player-coach, leading the Contracts Management team while handling complex contracts and guiding our Services Sales team in structuring Customer Success services agreements. The ideal...

  • Junior Customer Success Specialist

    2 miesięcy temu

    Wrocław, Polska Trans.eu Group S.A Pełny etat

    Junior Customer Success SpecialistTwój zakres obowiązków kontakt z klientem, weryfikacja umów z naszymi klientami, weryfikacja i obsługa spraw zgłoszonych przez klientów, współpraca z innymi działami w firmie. ...

  • Junior Contract Management Specialist

    1 miesiąc temu

    Wrocław, Polska Unit4 Pełny etat

    Job DescriptionWe are looking for a Junior Contract Management Specialist to support our Services Sales team and the Contracts Management function within our Customer Success organization. This entry-level role is ideal for an aspiring contract management or paralegal professional with a keen interest in SaaS and Customer Success services agreements....

  • Data Scientist – AI and Automation in Customer Success

    1 miesiąc temu

    Wrocław, Polska Unit4 Pełny etat

    Job DescriptionWe are looking for an experienced and highly motivated Data Scientist specializing in Artificial Intelligence and Machine Learning to drive the automation of business processes across the LAER lifecycle. This hands-on role will focus on leveraging data science techniques to reduce manual tasks, streamline workflows, and integrate data across...

  • API Lifecycle Expert and Customer Advocate

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska SmartBear Pełny etat

    Job OverviewWe are seeking an experienced API Lifecycle expert to join our Customer Success team as a Customer Success Engineer. As a key member of our team, you will engage with customers, colleagues, and the developer community to educate and facilitate technical & end-user adoption for assigned SmartBear products and platforms.ResponsibilitiesBecome an...

  • Customer Support Analyst

    1 miesiąc temu

    Wrocław, Polska hugetalents Pełny etat

    JOB DESCRIPTIONThe Customer Support Analyst serves as the initial point of contact for ourcompany's clients. They provide first-line support and communicate withclients regarding support requests that may be redirected to otherspecialists. We operate in 2 countries with an international client base, soour working language is English.We expect that you have...

  • Customer Success Technical Support Specialist

    4 dni temu

    Wrocław, Polska Open Loyalty Pełny etat

    As a leading provider of loyalty and gamification solutions, Open Loyalty is seeking an experienced Senior Technical Support Specialist to join our team.We're a successful SaaS product company with 60+ clients across 40+ countries, offering innovative loyalty programs at scale. Our solution includes features like points, tiers, rewards, referrals, coupons,...

  • Customer Support Strategy Executive

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

    Global Head of Customer Support OpportunityWe are seeking a seasoned customer support leader to drive our global customer experience strategy, ensuring world-class service and alignment with business objectives.About the RoleThe successful candidate will lead a high-performing global support team, fostering a culture of accountability, customer-centricity,...

  • Global Head Of Customer Support

    1 miesiąc temu

    Wrocław, Polska Unit4 Pełny etat

    Job DescriptionThe Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service, self-service optimization, and continuous customer experience enhancement. This individual will lead the global support team to consistently meet and exceed service...

  • Customer Service Expert

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

    Job DescriptionThe Impact You'll Make in this RoleAs a CO Analyst - Customer Care with German, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.You will make an impact by:Building strong customer relationships through prompt and effective responses to inquiries via...

  • Customer Delivery Manager

    6 miesięcy temu

    Wrocław, Polska Xperi Holding Corporation Pełny etat

    About the role: Within our Smart TV Media Platform business unit, we are now looking for a Customer Delivery Manager. You will be based in the Warsaw or Wroclaw area, Poland. Our business unit is a globally distributed organization with a true international spirit. At the same time, we have local offices with a first name atmosphere. In the Customer...

  • DevOps Engineer

    1 miesiąc temu

    Wrocław, Polska SmartBear Pełny etat

    At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...

  • Customer Support Operations Specialist

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska hugetalents Pełny etat

    **Job Overview**Hugetalents is seeking a highly skilled Customer Support Operations Specialist to join our team in Wrocław, Poland.As a key member of our customer support team, you will play a vital role in ensuring seamless communication and issue resolution for our international clients.About the Role:The successful candidate will provide first-line...

  • Elevator Systems Sales Engineer

    3 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Europe Solutions UK Pełny etat

    As a key member of the Europe Solutions UK team, you will play a vital role in driving business growth and success within the elevator systems industry.We are seeking an experienced Sales Engineer to join our dynamic team in Poland. The successful candidate will be responsible for managing existing accounts, identifying new business opportunities, and...

  • Customer Support Specialist with ERP Expertise

    3 tygodni temu

    Wrocław, Polska Aptean Pełny etat

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team as part of our continued growth in the IT sector. As an ERP expert, you will play a crucial role in solving customer inquiries and providing competent support.Key ResponsibilitiesHandling customer inquiries (IT tickets) with professionalism and efficiency.Analyzing...

  • Customer Payment and Credit Services Specialist EMEA

    6 miesięcy temu

    Wrocław, Polska Align Technology Pełny etat

    About this opportunity Customer Payment and Credit Services is one of our critical teams at the company and we are looking for a Customer Payment and Credit Services Specialist colleague who will perform internal, as well as external, order to cash activities in order to provide operational/business support to external and internal customers for the...

  • Process Quality Engineer.

    6 miesięcy temu

    Wrocław, Polska ZF Group Pełny etat

    Req ID | Wroclaw LP1, Poland, ZF CV Systems Poland Sp. z o.o. What you can look forward to as Process Quality Engineer (m/f/d) Analyze quality topics from the production lines together with line leaders and Incoming Goods controller; Take care of change management in the production unit lines incl. process releases; Handle Customer claims...

  • ERP Customer Support Specialist with German Language Skills

    4 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Aptean Pełny etat

    Aptean is a leading provider of industry-specific enterprise software solutions. As an ERP Customer Support Specialist, you will play a key role in ensuring the success of our customers by providing exceptional support and guidance.About the Role:We are seeking a highly motivated and experienced professional to join our Support Team as part of our continued...