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Technical Service Representative
1 miesiąc temu
General Information
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City Warsaw State/Province Mazovia Province Country Poland Department Technical Customer Services Date Friday, May 31, 2024 Working time Full-time Ref# 20033384 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate
Description & Requirements
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About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Podstawowe obowiązki: Wykonywanie pełnego zakresu konserwacji powierzonych produktów; w tym diagnostyka techniczna, ładowanie oprogramowania, instalacja, usuwanie, modernizacja i wykorzystanie oprogramowania do zdalnego rozwiązywania problemów. Zapewnienie satysfakcji klienta, pełniąc funkcję głównego kontaktu z klientem i zapewniając wsparcie związane z bieżącymi naprawami, konserwacją oraz instalacją przydzielonego sprzętu Zapewnienie pomocy i wskazówek innym członkom zespołu w zakresie zasad, procedur i ogólnych najlepszych praktyk w zakresie naprawy sprzętu Umiejętności i kwalifikacje: Umiejętność czytania i rozumienie dokumentacji technicznej i serwisowej w jęz. angielskim Doświadczenie w zakresie elektromechaniki, w tym używanie multimetru do rozwiązywania problemów z obwodami elektrycznymi Umiejętność czytania i rozumienia schematów elektrycznych Doskonałe umiejętności zarządzania czasem Punktualność, dokładność i niezawodność. Nasi klienci liczą na Ciebie. Ważne prawo jazdy kat. B Jest to niezwykle aktywna pozycja, która wymaga możliwości podniesienia 25kg, chodzenia, stania, kucania, schylania się a także prowadzenia pojazdu przez ponad 50% dnia pracy. Bezpieczeństwo jest naszym najwyższym priorytetem, szczególnie w przypadku podzespołów elektrycznych. Oto jak wygląda sukces w ciągu pierwszych 60 dni: Ukończenie szkolenia dla nowych pracowników Ukończyłeś szkolenia techniczne, które zapewniły Ci sukces w następujących kategoriach: Kompleksowe zrozumienie naszej firmy i kultury obsługi klienta Jasne oczekiwania w odniesieniu dostosowania terytorialnego i zadowolenia klienta Dokładna baza wiedzy na temat sprzętu i zapasów potrzebnych do obsługi Twojego terytorium Aktywne i prawidłowe samodzielne realizowanie zgłoszeń serwisowych
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