Customer Operations Specialist

1 miesiąc temu


Wrocław, Polska JITpay Group Pełny etat
Deine Aufgaben

  • Du kommunizierst mit unseren Neu- sowie Bestandskunden per Telefon, E-Mail sowie Chat (auf Deutsch und Polnisch) 
  • Du stellst die Qualität der Beziehungen und eine gute Zusammenarbeit mit unseren Kunden sowie unseren internen Abteilungen sicher
  • Du prüfst eingehende Dokumente auf Fehler und Unregelmäßigkeiten
  • Du nimmst interne sowie externe Anfragen zu den Themen Rechnungsstellung und -prüfung über unsere Ticketplattform Zendesk entgegen
  • Du übernimmst die vertriebsorientierte, telefonische Beratung unserer Kunden bezüglich unserer Produkte sowie Dienstleistungen und hilfst, sie bekanntzumachen 
  • Du unterstützt uns auf technischer, inhaltlicher und operativer Ebene  
Dein Profil

  • Erste Erfahrungen im Kundenservice, Quereinsteiger willkommen
  • Idealerweise erste Berührungspunkte mit den Themen Sales, Pre-Sales oder Upselling
  • Sicherer Umgang mit den gängigen MS-Office-Anwendungen sowie die Bereitschaft sich in die gängige Kundensupport-Software einzuarbeiten
  • Freude am strukturierten und eigenverantwortlichen Arbeiten
  • Sympathisches und kundenorientiertes Auftreten 
  • Fließende Deutsch- und Polnischkenntnisse, Englischkenntnisse sind wünschenswert
Über uns

Arbeite bei einem der TOP Startup-Arbeitgeber im Bereich Finanzen JITpay™ ist ein auf die Logistikbranche spezialisierter Zahlungsdienstleister. Die 2016 gegründete JITpay™ Group digitalisiert die Abrechnungs- und Zahlungsprozesse in der Logistik. Wir übernehmen dabei die komplette Leistungsabrechnung zwischen Auftraggeber und Auftragnehmer und kombinieren diese mit einem eigens entwickelten Factoring Programm, das die sofortige Bezahlung der Auftragnehmer sowie flexible Zahlungsbedingungen für die Auftraggeber ermöglicht. Wir verfügen über eine eigene, vollständig digitale Factoringgesellschaft und beschäftigen aktuell knapp 75 Mitarbeitende an Standorten in Braunschweig (DE), Breslau (PL), Basel (CH), Bukarest (RO) und Barcelona (ES).
 
    



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