IAM Service Coordinator

4 tygodni temu


Warsaw, Polska ARHS Pełny etat
Job Description

  • Coordinates and reports on the fulfillment of agreed KPIs and SLA targets within the IAM area.
  • Manages contracts related to hardware, software, and IAM third-party consultancy services.
  • Act as the point of contact between business units, IT teams, and security teams to address IAM-related issues.
  • Coordinates changes to IAM services and workflows across the organization
  • Oversee the creation, maintenance, and deactivation of user accounts in line with company policies.
  • Collaborate with system owners to establish role-based access controls (RBAC) that align with business requirements
  • Cooperates with the IAM project management team to ensure smooth delivery and implementation of IAM solutions.
  • Manage IAM-related escalations and resolve issues in coordination with security teams. Identify areas for improvement in service delivery and recommend solutions to optimize performance.
  • Develop and maintain documentation for IAM processes, policies, and tools. Provide training and guidance to users and team members on access management procedures and security best practices.
  • Participate in the development and implementation of IAM security protocols and disaster recovery plans.
  • Performs other duties as assigned by the IAM Service Management Team Leader

Qualifications

Mandatory:

  • Bachelor's degree plus 6 years of relative experience.
  • Minimum 4 years of experience in IAM service management.
  • Managing IAM service delivery and operations (Incident Management, Request Fulfilment)
  • Setting KPIs, monitoring, and reporting support and performance levels.
  • Practical service management experience (IAM-specific).
  • Reports writing experience.
  • Managing and controlling SLAs and agreed thresholds in IAM.
  • Works unassisted and guides junior staff.
  • Experience in writing specifications, concept documents, user and technical documentation, communicating IAM requirements with stakeholders.
  • The candidate should possess service-oriented attitude, well developed interpersonal skills, ability to work under pressure and on multiple tasks.
  • The candidate should have sense of initiative and responsibility for the assigned areas of work, accuracy and attention to details.
  • Very good command of English equal to C1  level according to CERF.

Desirable:

  • Project management experience.
  • Experience in designing and implementing IAM workflows.
  • Thorough knowledge of ITIL framework.
  • Strong working knowledge of SailPoint IdentityIQ (IIQ) and/or IdentityNow.

 

 





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