Network Support Engineer
2 tygodni temu
What You Will Do
As a Network Support Engineer, you will be tasked with delivering exceptional technical support to our clients and partners. Primary responsibilities will involve troubleshooting and resolving issues across the Meraki product line, including wireless access points, security appliances, and switches, as well as other related technologies. You will also play a key role in collaborating with cross-functional teams, like Engineering, Product Management, and Sales
Responsibilities
Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues. Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing. Diagnose and resolve a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues. Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical cases efficiently. Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services. Read and analyze packet captures using Wireshark. Keep up with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings. Leverage acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. Proactively use available resources and follow leadership guidance to develop professionally within your role whilst aligning with business objectives.
Who You Are
As a creative problem solver, you care deeply about what matters to our customers, partners, and colleagues. Using your advanced communication skills, you build meaningful customer relationships while responding quickly and efficiently to customers’ inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team.
Minimum Qualifications
Solid understanding of network technologies (including firewalls, content filtering, routing/switching, VLANs and wireless) and hands-on experience with configuring and troubleshooting these technologies in real-world environments. Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, UDP, RADIUS , OSPF, etc. 2-5 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers. 2-5 years of experience in computer networking related problem solving, critical thinking, and troubleshooting. Demonstrated ability in troubleshooting WiFi networks.
Preferred Qualifications
Experience acting as a primary point of contact in customer escalations. Proficiency in both written and verbal English communication, with the ability to convey complex technical concepts clearly and concisely. Capable of effectively communicating with internal and external partners, fostering strong working relationships and collaboration. Outstanding customer service skills, with a focus on understanding and addressing customer needs promptly and effectively. Excellent time management skills, demonstrating the ability to prioritize multiple tasks, follow through on commitments, and maintain attention to detail. Collaborates within cross-functional teams, fostering a supportive and inclusive environment. Able to provide constructive feedback to peers when needed. Networking certifications: CCNP, CWNA, etc.-
Network Support Specialist
1 dzień temu
Kraków, Lesser Poland Cisco Pełny etatJob Title: Network Support EngineerAbout the Role:We are seeking a highly skilled Network Support Engineer to join our team at Cisco. As a trusted technical authority, you will work closely with global customers and partners to tackle complex technical issues and provide expert solutions.Key Responsibilities:Provide technical support and guidance to...
-
Network Support Specialist
12 godzin temu
Kraków, Lesser Poland Cisco Pełny etatJob SummaryWe are seeking a skilled Network Support Engineer to join our team in Krakow, Poland. As a Network Support Engineer, you will be responsible for providing technical support to our customers around the world, troubleshooting complex network issues, and collaborating with our customers to resolve problems.Key ResponsibilitiesProvide technical...
-
Network Support Specialist
1 dzień temu
Powstańców Wielkopolskich c, Kraków, Polska Cisco Systems Pełny etatJob Title: Network Support EngineerAt Cisco Systems, we are seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will be responsible for providing technical support to our customers around the world.Job SummaryWe are looking for a talented individual with a strong background in network engineering and...
-
Network Support Specialist
1 dzień temu
Kraków, Lesser Poland Cisco Pełny etatJob SummaryCisco is seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will be responsible for diagnosing, troubleshooting, and resolving incidents related to Cisco DNA solutions.Key ResponsibilitiesDiagnose and troubleshoot complex network issues using advanced technical skills and knowledge of Cisco...
-
Network Support Specialist
1 dzień temu
Kraków, Lesser Poland Cisco Pełny etatJob Title: Network Support EngineerAbout the RoleWe are seeking a highly skilled Network Support Engineer to join our team at Cisco. As a Network Support Engineer, you will be responsible for delivering exceptional technical support to our clients and partners.Key ResponsibilitiesOwn each customer case from initial creation to resolution, ensuring a seamless...
-
Network Support Specialist
1 dzień temu
Kraków, Lesser Poland Cisco Pełny etatAbout ThousandEyesThousandEyes is a leading provider of digital experience solutions, empowering organizations to transform their online presence. Our cloud platform delivers a collective view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to improve the quality of every digital experience.About the...
-
Network Support Specialist
1 dzień temu
Powstańców Wielkopolskich c, Kraków, Polska Cisco Systems Pełny etatJob Summary:We are seeking a highly skilled Network Support Engineer to join our team at Cisco Systems. As a trusted technical authority, you will serve as a key point of contact for global customers and partners, providing expert-level support and guidance on complex technical issues.Key Responsibilities:Collaborate with customers and cross-functional teams...
-
Network Support Engineer L3
22 godzin temu
Kraków, Polska NTT Pełny etatJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Network Support Specialist
1 dzień temu
Kraków, Lesser Poland Cisco Pełny etatJob Title: Network Support EngineerLocated in Krakow, Poland, this position typically follows a standard 08:00 – 16:00 schedule, but depending on necessity it may require working in a later shift, extending up to 6 hours into the evening.About the RoleAs a Network Support Engineer, you will be a trusted technical authority and guide your customers in...
-
Network Engineer
2 miesięcy temu
Kraków, Polska Mondial Relay Pełny etatCompany Description Network Engineer InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded...
-
Senior Network Engineer
1 dzień temu
Kraków, Lesser Poland Westinghouse Electric Company LLC. Pełny etatAre you looking for a challenging role in a dynamic team that supports Westinghouse's mission to provide clean energy solutions? We're seeking a highly skilled Senior Engineer to join our Network Services team in Krakow, Poland.As a Senior Engineer, you will be responsible for leading the implementation and support of network equipment globally. This...
-
Network Engineer
4 tygodni temu
Kraków, Polska Euroclear Pełny etatDivision: Group Technology Services (GTS) Network Engineer The Network Engineer will contribute to a team responsible for the day-to-day operation and monitoring of the Networks and project delivery. The candidate will assist in setup and maintenance of production network infrastructure, as well as contributing to the configuration of network devices related...
-
Network Support Engineer
5 miesięcy temu
Kraków, Polska Cisco Pełny etatPlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What You’ll Do Diagnose, troubleshoot and resolve incidents related to Cisco DNA solution. Work with Cisco...
-
Network Support Specialist
1 dzień temu
Powstańców Wielkopolskich c, Kraków, Polska Cisco Systems Pełny etatJob SummaryWe are seeking a highly skilled Network Support Engineer to join our team in Krakow, Poland. As a Network Support Engineer, you will be responsible for providing technical support to our customers around the world, troubleshooting complex issues in their systems, solutions, or networks, and delivering a superb experience in difficult...
-
Network Engineer
2 miesięcy temu
Kraków, małopolskie, Polska Euroclear Pełny etatDivision: Group Technology Services (GTS)Network Engineer The Network Engineer will contribute to a team responsible for the day-to-day operation and monitoring of the Networks and project delivery. The candidate will assist in setup and maintenance of production network infrastructure, as well as contributing to the configuration of network devices related...
-
Network Engineer
4 tygodni temu
Kraków, Polska Euroclear Pełny etatDivision: Group Technology Services (GTS) Network Engineer Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that, at...
-
Senior Engineer
5 miesięcy temu
Kraków, Polska Westinghouse Electric Company LLC. Pełny etatAre you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace....
-
Network Architect
1 dzień temu
Kraków, Polska Euroclear Pełny etatNetwork Engineer Job DescriptionAt Euroclear, we are seeking a highly skilled Network Engineer to join our team. As a Network Engineer, you will play a critical role in designing, implementing, and maintaining our global network infrastructure.Key Responsibilities:Design and implement network architecture to support business requirementsConfigure and manage...
-
Network Engineer
2 miesięcy temu
Kraków, małopolskie, Polska Euroclear Pełny etatDivision: Group Technology Services (GTS)Network Engineer Group Technology Services (GTS) plans, builds and runs the global infrastructure of Euroclear, and is additionally responsible for the IT service management to the operating entities of the various Group markets. Group Technology Services operates its IT systems and IT services in such a way that,...
-
Network Security Engineer
1 dzień temu
Kraków, Lesser Poland Westinghouse Electric Company LLC. Pełny etatWestinghouse Electric Company LLC. is seeking a highly skilled Network Security Engineer to join our team in Kraków, Poland. As a key member of our Network Services team, you will be responsible for implementing and supporting our firewalls, as well as assisting in Microsegmentation.Your Key ResponsibilitiesImplement and support firewalls, ensuring the...
