Network Support Specialist

1 dzień temu


Powstańców Wielkopolskich c Kraków, Polska Cisco Systems Pełny etat
Job Summary

We are seeking a highly skilled Network Support Engineer to join our team in Krakow, Poland. As a Network Support Engineer, you will be responsible for providing technical support to our customers around the world, troubleshooting complex issues in their systems, solutions, or networks, and delivering a superb experience in difficult situations.

Key Responsibilities
  • Be a trusted technical authority and guide customers in solving problems of highly sophisticated issues in their systems, solutions, or networks.
  • Deliver a superb experience in difficult situations, collaborating with customers over email, phone, and Webex.
  • Stay up-to-date with the latest technology trends and advancements in the field of software-defined, self-orchestrating, self-optimizing networks and solutions technology space.
  • Author case studies and troubleshooting guides, train junior engineers, and help them fuel their full potential.
  • Work with customers across the globe from different cultural, gender, lingual, and technical backgrounds.
Requirements
  • Problem-solving skills and proven troubleshooting experience.
  • Exposure to Call Control: Cisco Unified Communications Manager.
  • Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
  • Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
  • Experience with Cisco routers, switches, and voice gateways.
  • Knowledge of security practices related to voice and video communications.
  • Analog/digital interfaces.
  • Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.
  • Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).
  • CCNP Collaboration is highly desired.
  • Excellent communication skills.
  • Education: Bachelor or Master's in Engineering/Computer Science or equivalent experience.
  • Experience in technical support (TAC) or similar job role.
What We Offer

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.



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