Network Support Specialist

1 dzień temu

Powstańców Wielkopolskich c Kraków, Polska Cisco Systems Pełny etat
Job Summary:

We are seeking a highly skilled Network Support Engineer to join our team at Cisco Systems. As a trusted technical authority, you will serve as a key point of contact for global customers and partners, providing expert-level support and guidance on complex technical issues.

Key Responsibilities:
  • Collaborate with customers and cross-functional teams to resolve technical issues and improve network performance.
  • Contribute to the development of knowledge bases, troubleshooting guides, and training materials for junior engineers.
  • Stay up-to-date with the latest networking security technologies and participate in the creation of reusable lab setups.
  • Provide escalation support and assist other technical experts in solving complex problems.
  • Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
  • Apply industry standards and partner with serviceability teams to author requirements and review specifications.
Requirements:
  • Five or more years of related experience with technical support in networking and network security.
  • Technical knowledge equivalent to CCIE level, with a strong foundation in networking and network security.
  • Knowledge and experience in NAC or Cisco ISE would be preferred.
  • Strong troubleshooting skills, with the ability to analyze logs and data.
  • Proficient in English, written and spoken.
Preferred Qualifications:
  • Advanced Linux skills and Windows troubleshooting experience.
  • Scripting languages and relevant industry certification.
  • Experience configuring and troubleshooting Cisco Security Products.
  • Presentation and training skills.
About Cisco Systems:

Cisco Systems is a leading provider of networking solutions, and we offer a range of benefits and opportunities for professional growth and development. If you are a motivated and experienced Network Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.

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