Aktualne oferty pracy związane z IT Support Customer Service - Szczecin - Baselinker

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    2 tygodni temu

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    Szczecin, West Pomerania, Polska Cross Border Talents Pełny etat

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    Szczecin, West Pomerania, Polska Cross Border Talents Pełny etat

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    2 tygodni temu

    Szczecin, West Pomerania, Polska Wilhelmsen group Pełny etat

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IT Support Customer Service

2 miesięcy temu

Szczecin, Polska Baselinker Pełny etat

W BaseLinker rozwijamy innowacyjną platformę SaaS, która zapewnia tysiącom firm w branży e-commerce na całym świecie przewagę nad konkurencją. Naszym celem jest umożliwienie pełnej integracji systemów, automatyzacji oraz optymalizacji procesów we wszystkich kanałach sprzedażowych.

Z dumą możemy powiedzieć, że stworzyliśmy ponad 1000 integracji, łącząc się m.in. z takimi globalnymi graczami jak Amazon, Shopify, eBay, Etsy, Allegro, WooCommerce, UPS, DHL. Mamy różne zespoły i całe spektrum możliwości rozwoju: integracje marketplace, sklepowe i kurierskie, oraz tworzenie i rozwijanie kluczowych funkcji systemu. Jesteśmy partnerami największych organizacji e-commerce na świecie i otwieramy globalny rynek e-commerce dla naszych użytkowników

Pracujemy w modelu zdalnym nie tylko w Polsce, ale również w Czechach, Rumunii i Brazylii, UK, US, DE, wchodzimy na rynek w Indiach.

W związku z intensywnym rozwojem poszukujemy osoby do działu Global IT Support, Specjalistki/ty, która/-y wesprze naszych klientów z rynków europejskich w jeszcze lepszym doświadczeniu z użytkowania platformy BaseLinker. 

Wymagania

  • min. 3-letnie doświadczenie w sektorze e-commerce

  • bardzo dobra znajomość języka angielskiego (min. C1) 

  • mile widziana znajomość drugiego języka obcego (hiszpański, włoski, francuski lub niemiecki)

  • znajomość produktu BaseLinker będzie dodatkowym atutem

  • dokładność i dbałość o szczegóły

  • chęć nieustannego poszerzania wiedzy

  • wysoko rozwinięte umiejętności komunikacyjne (wewnątrz i na zewnątrz organizacji) 

  • bardzo dobra organizacja pracy w modelu zdalnym 

  • umiejętności analityczne

  • łatwość uczenia się i przyswajania nowych umiejętności typu 'digital skills'

Zadania

 

  • 1-wsza linia wsparcia dla klientów i użytkowników (praca głównie w godzinach 16 - 24)

  • dbałość o satysfakcję klientów z oferowanych produktów, usług i funkcji oferowanych w naszym narzędziu 

  • pełna odpowiedzialność za zgłoszenie

  • diagnoza i rozwiązanie problemu zgłoszonego przez użytkowników

  • współpraca z zespołami technicznymi celem rozwiązania zgłoszenia 

  • rozwój i aktualizacja bazy wiedzy w globalnym dziale IT Support

  • testowanie nowych funkcjonalności 

  • udział w dodatkowych projektach w zgodzie z mocnymi stronami i umiejętnościami

Oferujemy

  • praca z własnym produktem BaseLinker - to my decydujemy, jak chcemy się rozwijać

  • możliwość dołączenia do organizacji w fazie szybkiego rozwoju

  • stawiamy na samodzielność

  • pracujemy w międzynarodowych zespołach - wymieniamy się wiedzą i umiejętnościami

  • pracujemy 100% zdalnie - ale możesz wpadać do naszego biura we Wrocławiu lub Warszawie

  • stawiamy na długofalową współpracę

  • budżet szkoleniowy - Ty decydujesz na co chcesz go przeznaczyć

  • inwestujemy w Twoje dobre samopoczucie - u nas masz dostęp do szerokiewgo wachlarza benefitów: Karta Multisport, opieka medyczna Lux Med, platforma Mindgram