![kinguin](https://media.trabajo.org/img/noimg.jpg)
User Insights Lead
4 tygodni temu
Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with over 17 million customers worldwide. We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers.
Let's shape the future together and make gaming accessible and inclusive for everyone
What daily challenges are waiting for you?
The User Insights Lead will involve implementing conversion rate optimization strategy, marketing automation strategy and engaging a wide variety of different stakeholders to drive experimentation and improvements.
This role will be focused on increasing the LTV of our customers. You will achieve this by employing a variety of strategies and tactics:
Data Analysis: Delve into analytics data to identify user behaviour patterns and areas of the website where users drop off or fail to complete desired actions. Use tools like Google Analytics, heatmaps, and A/B test results to gather insights.
Conversion Funnel Analysis: Analyse the various stages of the conversion funnel to identify bottlenecks and areas that can be streamlined to increase the conversion rate.
User Research: Conduct user surveys, and customer feedback analysis to gain insights into user preferences, pain points, and motivations.
Reporting and Communication: Regularly report on the results of their efforts, providing insights and recommendations to stakeholders, such as marketing & revenue teams and web developers.
Website Optimisation: Based on data and test results, make recommendations to the website's design, content, layout, and functionality to improve user experience and increase conversions.
A/B Testing & Multivariate Testing: Run controlled experiments to determine the best performing experiences to continuously improve the website for customers. Conduct multivariate tests to assess how multiple elements interact and impact conversions.
Develop a personsalised experience: Using data and technology to ensure a relevant and personalised experience to new and existing customers.
What you should have to be successful in this role?
7+ years of strong conversion rate optimization experience.
An analytical mindset, able to identify actionable insights from complicated data.
Experience with web analytics and CRO tools (Google analytics, Hubspot, Big Query, Salesforce, supermetrics)
Proven experience with A/B testing and optimising online conversions.
What we offer?
- Remote work within flexible hours.
- Flexibility in contract options.
- Monthly bonus opportunities tied to marketplace results.
- Comprehensive benefit package:
- Private Medical Healthcare (Enel-med).
- Life Insurance (PZU) - possibility to take part in a group insurance.
- Online Benefit Platform (95 points = 95 pln on MyBenefit).
- Mental Health Platform (Nilo).
- Sports Card (Multisport).
- Food ordering budget (Hungry Birds on MyBenefit).
- Two 50% discount codes for games every two months.
- Seniority program (yearly discount code, up to 10 additional paid days off, bonus for 2, 5, 10, 15, and 20 years anniversary).
Recruitment process
- People interview (45-60 minutes)
- Interview with the Hiring Manager (30-60 minutes)
- Feedback + decision
-
Category & Sales Insights Manager
3 tygodni temu
Warsaw, Polska PepsiCo Pełny etatOverview As Category & sales insights manager you will be responsible for three key areas: Helping OT and TT channels in shaping strategy and business developing Leading Category Vision for Snacks & Beverages Leading WCCE (World Class Customer Engagement) for top 3 clients/subchannels This is the perfect position for You if: You want to...
-
People Analytics Insights Lead
4 tygodni temu
Warsaw, Polska Reckitt Pełny etatPeople Analytics Insights Lead City: Warszawa We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest...
-
Senior Reporting
3 tygodni temu
Warsaw, Polska Mars Pełny etatJOB DESCRIPTION Job Description: The Senior Reporting & Insights TA Specialist at Mars Inc. plays a crucial role in driving business intelligence initiatives tailored for Talent Acquisition (TA). This pivotal position involves crafting and maintaining sophisticated tools that deliver top-tier insights and analyses, empowering stakeholders within the...
-
Change Management Lead
4 tygodni temu
Warsaw, Polska Publicis Le Pont Pełny etatJob Description We’re looking for a savvy change management and communications expert to join our Global Technology and Operations team of Publicis Production to play a critical role in roll-out, onboarding and related change of our PX platform – an internal content production workflow and content automation platform. The Lead will play a pivotal...
-
SQA Digital Insights Project Manager
5 dni temu
Warsaw, Polska Mars Pełny etatJOB DESCRIPTION Job Description: SQA Digital Insights (DI) team is delivering material/supplier insights to predict and prevent quality incidents using the latest technology and algorithms. DI Project manager leads development, implementation and initial adoption of the new global cross segment SQA digital Tools in an agile way. It’s role is to...
-
Finance Key User
4 tygodni temu
Warsaw, Polska Mars Pełny etatJOB DESCRIPTION Job Description: The Finance Key User is a crucial business knowledge role with responsibilities for multiple business segments and units which are spread across regions and will have a matrix responsibility with support from and contribute to MGS Finance Globally. As a Key User, you will play a pivotal role in ensuring the successful...
-
Finance Key User
1 miesiąc temu
Warsaw, Polska Mars Pełny etatJOB DESCRIPTION Job Description: The Finance Key User is a crucial business knowledge role with responsibilities for multiple business segments and units which are spread across regions and will have a matrix responsibility with support from and contribute to MGS Finance Globally. As a Key User, you will play a pivotal role in ensuring the successful...
-
Finance Key User
4 tygodni temu
Warsaw, Polska Mars Pełny etatJob Description:The Finance Key User is a crucial business knowledge role with responsibilities for multiple business segments and units which are spread across regions and will have a matrix responsibility with support from and contribute to MGS Finance Globally. As a Key User, you will play a pivotal role in ensuring the successful implementation and...
-
Finance Key User
4 tygodni temu
Warsaw, Polska Mars Pełny etatJob Description:The Finance Key User is a crucial business knowledge role with responsibilities for multiple business segments and units which are spread across regions and will have a matrix responsibility with support from and contribute to MGS Finance Globally. As a Key User, you will play a pivotal role in ensuring the successful implementation and...
-
Global Employee Insights Manager
3 tygodni temu
Warsaw, Polska British American Tobacco Pełny etatBAT is evolving at pace - truly like no other organisation. To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey! BAT IS LOOKING FOR A GLOBAL EMPLOYEE INSIGHTS MANAGER SENIORITY LEVEL: Management FUNCTION: HR LOCATION: Romania or Poland ...
-
User Experience Research
1 miesiąc temu
Warsaw, Polska IQVIA Pełny etatUser Experience Research & Design Manager Job Overview The User Experience Research & Design Manager will be a subject matter expert in the domain of user research and human-centered design. Your primary focus will be on the end user experience of IQVIA Connected Devices products and services, and your work will directly contribute to the development...
-
User Experience Research
4 tygodni temu
Warsaw, Polska IQVIA Pełny etatUser Experience Research & Design Manager Job Overview The User Experience Research & Design Manager will be a subject matter expert in the domain of user research and human-centered design. Your primary focus will be on the end user experience of IQVIA Connected Devices products and services, and your work will directly contribute to the development...
-
UX Lead @ Avenga
4 dni temu
Warsaw, Polska Avenga Pełny etatWe are looking for a Senior UX Lead able to understand our business and technical requirements, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX Lead will also be expected to design the overall...
-
Director, Strategic Insights
5 dni temu
Warsaw, Polska Coca Cola Pełny etatDescription Summary: We empower our employees to challenge the status quo, make bold recommendations, experiment, and adapt, so we can grow together and make a great business even better. This position provides guidance, leadership and direction for contracts and categories affecting millions in annual spend. This role will work with key members of...
-
UX Research Lead
1 miesiąc temu
Warsaw, Polska CD PROJEKT RED Pełny etatJob DescriptionWe are looking for a UX Research Lead to oversee and evolve our in-house UX research team supporting Witcher and Cyberpunk franchises. As a UX Research Lead, you will spearhead our efforts to keep the player experience at the core of our game development process. Your leadership will ensure that our game design decisions are informed by robust...
-
UX Research Lead
1 miesiąc temu
Warsaw, Polska CD PROJEKT Pełny etatJob Description We are looking for a UX Research Lead to oversee and evolve our in-house UX research team supporting Witcher and Cyberpunk franchises. As a UX Research Lead, you will spearhead our efforts to keep the player experience at the core of our game development process. Your leadership will ensure that our game design decisions are informed by...
-
UX Research Lead
4 tygodni temu
Warsaw, Polska CD PROJEKT Pełny etatJob Description We are looking for a UX Research Lead to oversee and evolve our in-house UX research team supporting Witcher and Cyberpunk franchises. As a UX Research Lead, you will spearhead our efforts to keep the player experience at the core of our game development process. Your leadership will ensure that our game design decisions are informed by...
-
Director, IT End User Engineering
2 tygodni temu
Warsaw, Polska NVIDIA Pełny etatWe are seeking a multifaceted and strategic Director, IT End User Engineering to orchestrate our support organization across the EMEA region. This role entails not just leading support operations but revolutionizing them with an AI-first approach and intelligent workflows to ensure a flawless and fabulous experience for our customers. As the EMEA Support...
-
Business Lead in Customer Data Project
1 miesiąc temu
Warsaw, Polska WARNERMEDIA Pełny etatEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery⦠the stuff dreams are made of.Who We Are⦠When we say, âthe stuff dreams are made of,â weâre not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDâs vast portfolio of...
-
Business Lead in Customer Data Project
4 tygodni temu
Warsaw, Polska WARNERMEDIA Pełny etatEvery great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery⦠the stuff dreams are made of.Who We Are⦠When we say, âthe stuff dreams are made of,â weâre not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBDâs vast portfolio of...