Global AV Service Desk Technician

4 tygodni temu

Warsaw, Polska Ricoh Praca zdalna Freelance Pełny etat

What you will be doing

End User Device configuration/support/troubleshooting. Troubleshoots and restores routine technical service and equipment troubles by analysing, identifying, and diagnosing faults and symptoms using established processes and procedures for clients. Support equipment, software and connectivity for AV, Video conferencing. Responsible to implement known solutions to software and hardware problems and perform advanced troubleshooting in their area of expertise. Provide remote assistance to users: problem identification, instruction, and resolution of problems and escalate when necessary. Document and update all diagnostics and technical support carried out on any given fault/issue onto the ticketing system. Categorise requests so that they can be progressed in the correct manner. Able to take part in a shift rota to cover 24 / 7 operations for days a year.

You will ideally have

Good AV technical working knowledge Excellent Communication Skill Previous customer support experience Ability to work in a fast-paced environment English (Proficient) Good trouble shooting skills Good IP and Networking and security knowledge

In return for your commitment, you can expect

A competitive salary package Industry leading benefits (Multisport, Luxmed, private life insurance, e-learning platform) A package of training courses Working in international environment Necessary work tools Remote work with occasional visits to the office in Warsaw



Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

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