Order Management Coordinator

5 dni temu

Kraków, Polska Motorola Solutions Pełny etat

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team,

supporting our customers and internal stakeholders. 

As an Order Management Coordinator you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your key responsibility is to help customers identify part numbers for a wide variety of Motorola products. Handle initial customer inquiries and follow-up questions regarding company products. Utilizing several tools and resources, assist and guide customers to identify an item or part number on inbound calls, chats and cases. This role not only promises growth and development but also a chance to make a significant impact in our organization.

Please note that this is a full time and 2nd shift position (2-10pm or 3-11pm)


Basic Requirements

English skills at B2/C1 level

Willingness to work on the 2nd shift, starting at 2 or 3pm

Familiarity with Salesforce and Google Workspace is preferred

Bachelors/Masters degree preferred

Similar work experience required (min 1 year)

Ability to identify and solve problems on their own

Supporting peers in problem solving

Taking ownership of problem resolution

Team player attitude is a must

Experience with working under time pressure / tight deadlines

Continuous learning mindset

Capability to prioritize and efficiently handle various responsibilities

Adapting to change

Attention to detail

Ability to work with customers and internal partners over the phone 

Ability to understand our customer’s needs

Ability to "probe" customers for information

High rate of sensitivity of the mentality, business culture and practices in a multicultural environment

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. 
 

We offer: 

- Contract of employment

- Hybrid work model 

- Comfortable working conditions (high class offices, parking space)

- Competitive salary package

- Strong team-oriented culture

- Private medical and dental coverage (Medicover)

- Life insurance

- Cafeteria program for benefits (multisport card, cinema tickets, etc.)

- 1000 PLN for spectacles

- Employee Pension Plan (PPE)

- ESPP (Motorola Solutions stock programme)

- Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)

- Access to wellness facilities and integration events

- Mixed-shift bonus

- Motorola Solutions is supporting CSR activities and encourages employees to participate.


Travel Requirements

None


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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