IT Support
4 tygodni temu
Your responsibilities
The IT Specialist is the primary interface between the IT organization and the location.
Helps with the onboarding process and equipment distribution.
Maintains strong business relationships with senior management and critical stakeholders at locations of responsibility and collaborate with Local IT stakeholders.
Communicates with Local IT stakeholders through a documented communication plan and recurring scheduled meetings.
Continuously improves all Noble IT services (e.g., self-help, hardware ordering, support tools, meeting rooms and AV equipment).
Ensures that emergency rooms, meeting rooms and Local IT offices are safe, clean, and presentable and that equipment is frequently tested and working.
Assumes lead technical role in Local IT projects in coordination with the Enterprise.
Maintain the design and configuration documentation for the Noble IT assets for the location.
Strongly contribute to execution and management of service life cycle including: Policies/SLA negotiation and adherence, establishment of metrics, reporting, continuous improvement.
Act as subject matter expert and escalation point in case of escalated and high severity incidents, projects, initiatives, or changes to the Local IT landscape.
Our requirements
Bachelors Degree in Computer Science or other IT related field.
5+ years of experience in IT Support with specific knowledge in the following:
Server Support (Hardware, Windows Server 2016/ 2019, Linux, Ubuntu, Red Hat, SUSE).
Desktop Support (Windows 10, Windows 11).
Mobile Device Management: LANs, WANs, and WLANs, Network routing and switching, Firewalls, Cisco, Palo Alto, Fortinet routers, switches, firewalls.
ITIL Foundation and ITSM framework experience.
ServiceNow experience.
Active Directory, AAD, LDAP.
Microsoft 365, Compliance, Exchange, SharePoint, Teams, Power BI, Power Apps.
Ability to work effectively across and within diverse teams.
Excellent facilitation, verbal and written (formal and technical) communication skills with a good command of the English language. Ability to effectively articulate and present complex concepts and ideas to senior IT and business management and end users.
What we offer
Great opportunity to work in an international company that values employees and provides right environment for right people
Hybrid work (3 days from the office, 2 days from home)
Chance to contribute in the high-level service provided to our rigs globall
Private Medical Care
Life Insurance
Integration Events
Retirement Pension Plan
Pre-Paid Cards
Christmas Gifts
Foreign Language Classes
Development Program
Company Social Fund
Psychological Care
Sharing the cost of MultiSport Card
This job position is open in Poland - candidates must have current legal authorisation to live and work in Poland.
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