IT Support specialist
4 tygodni temu
What will I be doing?
Responsibilities: End-User Support: Respond to user inquiries and provide technical support for hardware, software, and network-related issues. Troubleshoot and resolve technical problems remotely or in person. Hardware and Software Maintenance: Install, configure, and maintain computer systems, peripherals, and software applications. Perform hardware upgrades and software updates as needed. User Account Management: Create, modify, and deactivate user accounts. Manage access permissions and security settings. Network Troubleshooting: Diagnose and resolve network connectivity issues. Assist in the setup and configuration of network devices. Documentation: Maintain accurate and up-to-date documentation for IT systems, configurations, and procedures. Create user guides and knowledge base articles. Remote Assistance: Provide remote support to users working in different locations. Utilize remote desktop tools to troubleshoot and resolve issues. IT Asset Management: Keep track of IT assets, including computers, peripherals, and software licenses. Assist in the inventory management of hardware and software.
What do we need from you?
Associate degree and/or certifications in Information Technology, Computer Science, or related field. Proven experience as an IT Support Specialist or similar role. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with hardware components and troubleshooting. Good problem-solving and communication skills. Customer-focused with strong interpersonal skills. Proficient in diagnosing and resolving technical issues. Basic understanding of networking concepts. Ability to work independently and collaboratively in a team. Familiarity with remote support tools. Fluent in English and ability to communicate in Polish would be appreciated.
The stuff you want to know
Work-life balance - hybrid working model Meal Vouchers (40zł daily) Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks Stuart is putting first Wellness Allowance (150zł monthly) to use in any gym or sport class Private healthcare provided by Luxmed ️ Work-from-Abroad policy (enjoy 30 days per year working from anywhere) Work in an international, dynamic and passionate environment with a company culture focused on learning and development At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status-
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