Major Incident Manager

7 miesięcy temu


Warsaw, Polska 11101 Citibank Europe plc Poland Pełny etat

Team/Role Overview

The position of Major Incident Manager will grant you a superb career opportunity by owning and driving the activities related to the Major Incident Management process for Citi’s franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading, commanding, and controlling major incidents where financial, reputational, and/or legal/regulatory impact to Citi exists.

What you’ll do

Providing EMEA shift coverage in a 24x7x365 operational team.

Extensive experience leading and managing high severity major incidents in a time critical environment.

End to End ownership of major incidents with aim to minimize the time to restore the services. Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined metrics.

Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely.

Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process.

Experience in using service management toolsets like Service Now or SaaS to log and manage incidents.

What we’ll need from you

A minimum of 2 year in experience in major incident Management or service management functions.

A relevant educational background and certifications like ITIL combined with practical best practise process experience.

Fluent in English. Proficiency in Spanish is a plus but not mandatory.

A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements.

Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives.

Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

Private Medical Care Program

Life Insurance Program

Pension Plan contribution (PPE Program)

Employee Assistance Program

Paid Parental Leave Program (maternity and paternity leave) 

Sport Card

Holidays Allowance

Sport and team recreation activities

Special offers and discounts for employees

Access to an array of learning and development resources 

A discretional annual performance related bonus

A chance to make a difference with various affinity networks and charity initiatives.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need. Then apply to discover the true extent of your capabilities.  

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .



  • Warsaw, Polska PepsiCo Pełny etat

    Overview The Cybersecurity Incident Response Analyst is responsible for the response to security incidents, threats and vulnerabilities. Within the Cyber Fusion Center organization, this role requires the ability to fully engage in all phases of the incident lifecycle, including the skills to analyze event logs, computer artifacts, and other data sources...

  • Major Account Manager

    7 miesięcy temu


    Warsaw, Polska Fortinet Pełny etat

    Major Accounts Manager (Telco/ MSSP)Location: Warszawa, PolandAs a Major Account Manager, you will play an integral role in developing and onboarding new and pre-existing Telco and MSSP accounts across the country. This exciting role will allow you to use your extensive network to run and grow opportunities, write business and account plans for all current...

  • Major Account Manager

    6 miesięcy temu


    Warsaw, Polska Fortinet Pełny etat

    Major Accounts Manager – Public Sector (Government) Location: Warsaw As a Major Accounts Manager, you will play an integral role in new business pitches, hold responsibility for the effective on boarding of new clients and focus on growing and developing existing customers within the Government Sector. This exciting role will allow you to use your...


  • Warsaw, Polska 1dea Pełny etat

    For one of our large clients, we are looking for a person to fill the role of:Cyber Security Incident Response Team Leader (CSIRT Manager) Engagement conditions: Location: 100% remoteStart: ASAP (we accept applications with a maximum 3-month notice period)Rate: up to 215 PLN net / hEngagement: B2B (outsourcing from 1dea), full-time, long-termScope of...


  • Warsaw, Polska IT Solution Factor Pełny etat

    Kogo szukamy?Aktualnie poszukujemy Incident Managera/ki do naszego zespołu Service Desk! Osoba na tym stanowisku będzie odpowiedzialna za zarządzanie zespołem projektowym obsługującym incydenty, eskalację krytycznych zgłoszeń oraz współpracę z zespołami technicznymi, aby zapewnić szybkie i skuteczne rozwiązywanie problemów.Twój zakres...

  • Service Delivery Manager

    4 miesięcy temu


    Warsaw, Polska GXO Logistics, Inc. Pełny etat

    Service Delivery Manager Warszawa (ul. Flisa 6, 02-247 Warszawa) What do you do as an Service Delivery Manager ? We’re looking for a IT Service Delivery Manager to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties...

  • Manager Data Center

    2 miesięcy temu


    Warsaw, Polska IGT Pełny etat

    Responsibilities : • Manage the team of 15+ Computer Operators and System Analysts supervising and providing service of the systems operations for Company customers to assure compliance with established schedules and objectives. • Coordinate and control workforce utilization and timely, cost-effective scheduling of resources in support of...

  • Business Expert Manager

    7 miesięcy temu


    Warsaw, Polska JTI Pełny etat

    Business Expert Manager What this role is about? Business Expert Manager manages the implementation of major functional projects/initiatives. Being the expert in business processes and system functionalities in his area of specialization, you will provide consultancy on complex/critical issues to Business Technology Service teams and consultancy to...

  • Manager Data Center

    2 miesięcy temu


    Warsaw, Polska IGT Pełny etat

    IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and...

  • Project Manager

    7 miesięcy temu


    Warsaw, Polska L'Oréal Pełny etat

    As a Project Manager in CDMO you will be responsible for: Implementing new project management tool that will help organize the work of the whole department. Building up & maintaining project management ecosystem for CDMO Team, that includes: Major media projects. Major CMI (consumer research) projects. Major advocacy projects. Major DATA & CRM...


  • Warsaw, Polska capital.com Pełny etat

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. The Senior Manager,...


  • Warsaw, Polska b2bnetwork Pełny etat

    Service description:The role of a Network Operations Engineer is responsible for the Day-to-Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. The candidate will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2...

  • IT Security Architect

    7 miesięcy temu


    Warsaw, Polska DSV Pełny etat

    Time Type: Your responsibilities: • Develop and maintain comprehensive security architecture blueprints, ensuring alignment with business goals and compliance requirements.• Evaluate existing security measures and recommend enhancements to protect against emerging threats.• Provide expert advice on security best practices, risk management, and...


  • Warsaw, Polska Equinix Pełny etat

    Who are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...

  • Project Pursuit Manager

    2 miesięcy temu


    Warsaw, Polska Copeland Pełny etat

    Are you ready to elevate your career with Emerson? We are seeking a dynamic and strategic European Project Pursuit Manager to join our team!  In this pivotal role, you will increase the profitability and growth of Emerson’s Measurement Solutions in the European mega-project market! You will secure the most strategic project sales pursuits in key...

  • Global Safety

    7 miesięcy temu


    Warsaw, Polska Franke Pełny etat

    About the job Are you passionate about creating a safe and healthy work environment? Do you have a knack for developing and implementing robust safety programs? If so, we have the perfect opportunity for you! As the Global Safety & Health Manager, you will play a pivotal role in supporting the implementation of Franke's Safety & Health (S&H) strategic...

  • Customer Success Manager

    7 miesięcy temu


    Warsaw, Polska Teradata Pełny etat

    Customer Success Manager Location: Warsaw, Poland Requisition Number: 218090 External Description: Location: the role can be based anywhere in Poland What You’ll Do In this role you will, own the account strategy for engagement, adoption and success planning. Manage and curate existing customer relationships leveraging strong executive relationships...

  • Compliance Manager

    7 miesięcy temu


    Warsaw, Polska VISA Pełny etat

    Job Description And Responsibilities The role of the Compliance Operations Manager is to support the Visa Payments Compliance Teams and ensure the smooth running of day-to-day activities, escalations within the team and provide guidance on complex queries related issues and escalations. Management responsibilities:  Providing leadership and...

  • Project Manager

    6 miesięcy temu


    Warsaw, Polska Siemens Energy Pełny etat

    Project Manager - HV Substation About the Role Location Poland Mazowieckie Warszawa Country/Region: Poland State/Province/County: Greater Poland City: Poznan Country/Region: Poland State/Province/County: Silesia City: Katowice Country/Region: Poland State/Province/County: Lower Silesia City: Wrocław Remote vs. Office Hybrid...

  • IT Service Manager

    3 miesięcy temu


    Warsaw, Polska British American Tobacco Pełny etat

    BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry  To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey! British American Tobacco Poland has an exciting opportunity for an...