ServiceNow Operations Support Engineer
3 dni temu
Job ID: 98782
Country: Poland
City: Warsaw
Professional area: Information Technology
Contract type: Permanent
Professional level: Experienced
Location: Warsaw, PL, 00000
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
Responsibilities:
- Monitoring and handling Incident tickets
- Conducting an in-depth analysis of incoming Incidents/qualification and pre-clarification (understanding user requirements) and resolution
- Being responsible for technical design, development, unit testing, and production deployment solutions for the assigned incidents and new product features
- Ensuring that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
- Ensuring consistency and standardization of the ServiceNow applications
- Ensuring that the required system documentation is completed and delivered before Go-Live
- Maintaining end-to-end Platform Administration including active participation in ServiceNow upgrades
- Actively contributing to Knowledge Base creation
- Actively collaborating with vendors and a team of external developers and maximize the team's performance
- Data maintenance, end user, service, integrations, and email accounts administration
- Coordinating activities with involved IT and business teams
Who are we looking for - Requirements:
- University Degree, preferably in IT
- 3 years of experience in ServiceNow support, platform administration, and implementations, including business requirements gathering, development, testing, and cutovers
- Solid knowledge of the ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, and scripting
- Good understanding of the key IT processes, knowledge of ITIL or similar frameworks, and development experience in Agile projects
- Strong interpersonal communication and leadership skills
- Ability to deliver on time and follow up promptly on any issues and/or risks identified
It will be a big plus if you:
- Possess strong knowledge of the ServiceNow CSM module.
- Have strong experience with ServiceNow integrations.
- Have experience with ServiceNow platform architecture.
What to expect:
Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
Are you ready to join us? Build your success story at JTI. Apply now
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.
If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.
#J-18808-Ljbffr-
ServiceNow Operations Support Specialist
2 dni temu
Warszawa, Mazovia, Polska Jti GBS Poland Sp. z o.o. Pełny etatJob OverviewWe are seeking a highly skilled ServiceNow Operations Support Engineer to join our team at Jti GBS Poland Sp. z o.o. This role is perfect for someone who enjoys working with IT systems, analyzing problems, and implementing solutions.The ideal candidate will have experience in ServiceNow platform administration, support, and implementation, as...
-
ServiceNow Operations Support Engineer
3 tygodni temu
Warszawa, Mazovia, Polska Jti GBS Poland Sp. z o.o. Pełny etatServiceNow Operations Support Engineer66_1172944201ObowiązkiMonitoring and handling Incident tickets Conducting an in-depth analysis of incoming Incidents/qualification and pre-clarification (understanding user requirements) and resolution Being responsible for technical design, development, unit testing, and production deployment solutions for the...
-
ServiceNow Operations Support Specialist
3 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJob OverviewWe are seeking a skilled ServiceNow Operations Support Engineer to join our team at JTI. As a key member of our IT organization, you will be responsible for monitoring and handling incident tickets, conducting in-depth analysis, and ensuring that solutions are aligned with ServiceNow best practices and JTI architecture standards.About the...
-
ServiceNow Operations Support Engineer
5 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatSearch by keyword and location and click "create alert" to receive your job alerts by email:Select how often (in days) to receive an alert:Title: ServiceNow Operations Support EngineerJob ID: 98782Country: PolandCity: WarsawProfessional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation:Warsaw, PL, 00000At JTI we...
-
ServiceNow Support Specialist
6 dni temu
Warszawa, Mazovia, Polska Jti GBS Poland Sp. z o.o. Pełny etatJob Description:We are seeking a highly skilled ServiceNow Operations Support Engineer to join our team at Jti GBS Poland Sp. z o.o.Key Responsibilities:Maintaining and troubleshooting ServiceNow applicationsDeveloping and implementing technical solutions for incident management and platform administrationCollaborating with cross-functional teams to ensure...
-
Technical ServiceNow Engineer
5 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJob DescriptionWe are seeking an experienced ServiceNow Operations Support Engineer to join our team.The successful candidate will be responsible for monitoring and handling Incident tickets, conducting in-depth analysis of incoming Incidents/qualification and pre-clarification (understanding user requirements) and resolution.The ideal candidate will possess...
-
IT ServiceNow Platform Engineer
3 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatAbout UsJTI is a leading international tobacco company with a rich history dating back to 1905. We operate in over 120 countries and employ more than 46,000 people worldwide. Our vision is to become the most dynamic player in the global tobacco industry.Our CultureWe celebrate diversity and strive to create an inclusive work environment where everyone feels...
-
ServiceNow Backend Developer
4 dni temu
Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etatAt E Polska IT Support Sp. z o.o., we're seeking a highly skilled ServiceNow Backend Developer to join our team.Job DescriptionWe're looking for an expert in ServiceNow configuration and development, with a strong focus on backend development, process customizations, and integration of systems.The ideal candidate will have:Familiarity with ServiceNow...
-
ServiceNow Platform Engineer
5 dni temu
Warszawa, Mazovia, Polska Orsted Asia Pacific Pełny etatAbout Ørsted Asia PacificWe are a leading renewable energy company, committed to reducing carbon emissions and promoting sustainable development. Our team is passionate about delivering exceptional service and working together to achieve great things.Job SummaryThis is an exciting opportunity to join our IT team as a ServiceNow Platform Engineer. In this...
-
Senior Enterprise Account Executive
1 dzień temu
Warszawa, Mazovia, Polska Servicenow Pełny etatCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior ServiceNow Configuration Specialist
4 dni temu
Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etatWe're seeking a highly motivated and experienced Senior ServiceNow Configuration Specialist to join our team at E Polska IT Support Sp. z o.o.Required Skills and QualificationsThe ideal candidate will possess:Strong knowledge of ServiceNow workflows, business rules, and notificationsExperience with Mulesoft and/or SnowMirrorPractical experience in agile and...
-
ServiceNow System Administrator
2 dni temu
Warszawa, Mazovia, Polska Experis Manpower Group Pełny etatThe duties and responsibilities of the ServiceNow System Administrator & Developer include, but are not limited to, the following:Monitor the health, administration, usage, and overall compliance of ServiceNow and its applicationsThe administrator would oversee the day-to-day operations of support and maintenance. They also work with the platforms...
-
Strategic Enterprise Sales Professional
1 dzień temu
Warszawa, Mazovia, Polska Servicenow Pełny etatCompany Overview:At ServiceNow, we're revolutionizing the way organizations work. Our innovative AI-enhanced technology connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.We're a global market leader with over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform...
-
ServiceNow Systems Developer
2 dni temu
Warszawa, Mazovia, Polska Experis Manpower Group Pełny etatJob Description">As a ServiceNow System Administrator, you will play a key role in ensuring the smooth operation and maintenance of our ServiceNow platform. Your primary responsibilities will include:">Platform Administration: Oversee the day-to-day operations of support and maintenance, working closely with the platforms functioning team to develop new ways...
-
ServiceNow Developer Platform and ITSM modules
1 tydzień temu
Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etatresponsibilities : Backend Development: Design and implement custom solutions in ServiceNow backend, relating to platform tables and ITSM modules. Process Customizations: Analyze and improve Incident (including support channels: live chat, walk-up, callback), Problem, and Change processes. Integration of Systems: Connect external data sources with ServiceNow...
-
Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etatresponsibilities : Backend Development: Design and implement custom solutions in ServiceNow backend, relating to platform tables and ITSM modules. Process Customizations: Analyze and improve Incident (including support channels: live chat, walk-up, callback), Problem, and Change processes. Integration of Systems: Connect external data sources with ServiceNow...
-
ServiceNow Incident Management Expert
3 dni temu
Warszawa, Mazovia, Polska JTI Pełny etatJob DescriptionAs a ServiceNow Operations Support Engineer at JTI, you will play a critical role in ensuring the smooth operation of our IT services. Your responsibilities will include monitoring and handling incident tickets, conducting in-depth analysis, and collaborating with vendors and a team of external developers.Key Skills and...
-
Senior Enterprise Account Executive
1 dzień temu
Warszawa, Mazovia, Polska Servicenow Pełny etatCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior IT Sales Professional
1 dzień temu
Warszawa, Mazovia, Polska Servicenow Pełny etatJob DescriptionYou will drive new business sales revenue through account planning, territory planning, researching prospect customers, and executing field-based sales activities within a defined set of prospects or verticals.Your responsibilities will include:Developing relationships with C-suite personas across all product salesOverseeing client...
-
ServiceNow Backend Development Specialist
2 dni temu
Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etatAbout the Role:We are looking for a skilled Backend Developer to join our team as a ServiceNow Backend Development Specialist. In this role, you will design and implement custom backend solutions in ServiceNow, focusing on request fulfillment and asset management. You will analyze and improve existing request and fulfillment processes, implementing...
