Customer Service Representative
3 tygodni temu
About Us:
U Trust Insurance Agency LLC is a leading insurance agency serving clients across the globe with excellence and customer satisfaction as our top priorities.
We are committed to providing top-notch insurance solutions and exceptional service, building long-lasting relationships with our valued clients.
Position Overview:
The Customer Service Representative plays a vital role in delivering outstanding service and support to clients, utilizing excellent communication skills and attention to detail to ensure client needs are met efficiently and effectively.
This position offers the opportunity to work in a dynamic environment, interacting with clients and colleagues alike.
Responsibilities:
- Respond promptly to client inquiries via phone or email, ensuring timely resolution.
- Forward inquiries to the appropriate department when necessary, guaranteeing accurate and efficient resolution.
- Issue certificates of insurance and verify coverage as needed, maintaining accuracy and timeliness.
- Provide detailed information regarding insurance products, coverage options, and policy details, catering to client needs and preferences.
- Assist clients with policy renewals, updates, and changes, ensuring seamless transitions and minimal disruptions.
- Process insurance applications, claims, and payments accurately and efficiently, adhering to company protocols and deadlines.
- Investigate and resolve customer complaints and concerns with empathy and professionalism, maintaining a positive client experience.
- Handle administrative tasks and documentation related to client interactions, ensuring accuracy and completeness.
Requirements:
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven customer service experience in a similar role, preferably in the insurance industry.
- Excellent verbal and written communication skills, enabling effective client interaction and clear documentation.
- Proficiency in Russian or Ukrainian language required for client interaction.
- Strong problem-solving abilities and attention to detail, ensuring accurate and efficient resolution of client issues.
- Familiarity with CRM software, including Zendesk and Office 365, is preferred but not mandatory.
- Ability to multitask and prioritize tasks effectively, managing multiple client interactions simultaneously.
- Proficiency in using computer systems and software for data entry and client interactions.
- A friendly, positive, and professional demeanor is essential for delivering exceptional client service.
Career Growth and Development:
At U Trust Insurance Agency LLC, we believe in nurturing the potential of our employees, offering opportunities for career growth and professional development.
This position provides pathways to managerial roles or becoming a licensed insurance agent, with access to corporate education programs from various vendors to support your career aspirations.
Work Schedule:
The work schedule for this position is Monday to Friday, from 7 am to 3 pm Eastern Time, allowing for a healthy work-life balance and minimizing evening or weekend work requirements.
Benefits:
- Competitive salary commensurate with experience.
- Paid time off and holidays, promoting relaxation and rejuvenation.
- Ongoing training and career development opportunities, fostering personal and professional growth.
Trial Period:
The selected candidate will undergo a trial period of 2 months, during which their performance and suitability for the role will be assessed.
How to Apply:
If you are a motivated individual with a passion for providing exceptional customer service, please submit your resume and a cover letter detailing your relevant experience for this position. We appreciate all applications and will thoroughly review each one to identify the best fit for the role. Only shortlisted candidates will be contacted for further steps in the hiring process.
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