Customer Service Agent I
4 tygodni temu
Join Ecolab's call center in Krakow, and become part of a dynamic team that loves their work and enjoys each other.
As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products.
What's in it For You:- Enjoy non-traditional work hours that fit the schedule you need
- Be recognized for meeting goals, and secure opportunities for advancement
- Sharpen your professional business acumen
- Work for a stable, growing, global Fortune 500 company
- Comprehensive benefits package starting day one of employment.
- Process 60-100 inbound calls per day
- Must possess solid problem-solving & interpersonal skills
- Handle all calls in a prompt and courteous manner
- Maintain working knowledge of products, accounts, Ecolab representatives, tools, and dispensing systems
- Complete a call on screen accurately while speaking with the customer
- Process orders, literature requests, and applies information to our customers
- Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
- High school qualifications or equivalent
- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
- Experience using Customer Service software
- No immigration sponsorship available for this position
- Bachelor's degree completed or in process
- Ability to accurately type a minimum of 25 words per minute
- Ability to interact professionally with others and work independently in a fast-paced environment
- Prior experience utilizing a multi-line telephone system
- Strong problem-solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time
- SAP knowledge
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