Customer Service Agent in Lisbon

5 dni temu

Kraków, Lesser Poland Blu Selection Pełny etat
Your responsibilities and impact as Customer Service Agent will be:

  • Assisting customers with their requests by email, phone and live chat.

  • Collecting and updating customer data.

  • Providing product information to the customer (e.g. subscription, payment and technical requirements).

  • Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

  • EU Citizenship or valid residency card.

  • Native level of French and a good level of English.

  • Knowledge of the value and impact that a good customer experience can create.

  • Having a strong interest in new technologies.

  • Being an attentive listener, comfortable and skilful at communicating with people.

  • Having a drive for excellence and professionalism.

  • Being a real team player and committed to your work.

  • Excitement about intercultural communication and the expatriate lifestyle.

  • Living in or willing to relocate to Lisbon for an international career and life experience.

  • Having a valid Portuguese work permit (required).

What's in it for you?

  • A fixed-term contract that is renewable every year.

  • Working Hours: Full time (40h/week) and rotative shifts.

  • Salary conditions: 2 options - Including free accommodation (shared flat, all bills included): 1040€ gross/month; Without accommodation: 1240€ gross/month.

  • Relocation Package for International Candidates:

  • Reimbursement of your initial flight expenses after 9 months.

  • Airport pick-up.

  • Yearly two-way flight ticket back to your home country (within the EU).

  • Help in paperwork, opening bank account, etc. upon your arrival.

  • Extra Perks:

  • Private health insurance after 6 months of contract, which is extra to the standard insurance.

  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.

  • Portuguese public holidays and 22 days of paid holidays.

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