Customer Service Training Specialist
4 tygodni temu
Customer Training Specialist, Katowice
Client:HireRight
Location:Katowice
Job Category:Other
EU Work Permit Required:Yes
Job Reference:85401c69e0b4
Job Views:16
Last Updated:23.01.2025
Expiry Date:09.03.2025
Job Description:Overview:The Customer Training Specialist works in a team environment to design, develop and conduct training and create educational resources that meet the requirements and needs of HireRight's external clients and end-users.
Responsibilities:- Conduct on-going classroom and on-the-job training including precise demonstrations for new and existing departmental staff.
- Submit and manage on-boarding communications with all applicable teams, including hiring managers, supervisors, CS Workforce Management, Human Resources, entire Global HRCS Training Team and internal IT Department regarding user access.
- Work effectively with subject matter experts, product, professional services, and other teams across the organization to design, deliver and evaluate effective training materials and content.
- Construct and conduct needs and task analysis.
- Analyze, design, deliver, implement, and evaluate training programs.
- Design and deliver training to other internal business units or teams within HireRight as needed.
- Drive innovation by incorporating new learning media/approaches into the company's solutions.
- Manage daily, weekly, monthly, and annual training calendars.
- Collaborate with supervisors, managers, and Human Resources to develop department employees.
- Provide input to management for performance and/or behavior problems with designated staff during training period.
- Comply with legal guidance, company policies and procedures, and the highest ethical standards.
- Conduct coaching feedback to team members and administer corrective action.
- Assist Management Team with monitoring all new hires during the 90-day ramping period.
- Perform other duties as assigned or required by Global HRCS Training Team Manager.
- Relevant training and curriculum development experience.
- Advanced knowledge of and experience with training development, adult learning principles and learning program development.
- Extensive knowledge across all HireRight products and services, including standard operating procedures.
- Experience with technology solutions related to learning including: OpTool, Salesforce, MS Office, Help Center ticketing system, etc.
- Demonstrate all HireRight's CORE4 Values.
- Display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
- Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours; must arrive 15-20 minutes prior to scheduled shift when facilitating training sessions.
- Strong public speaking skills.
- Ability to adapt to last minute instructions with little-to-no notice.
HireRight offers its employees a competitive salary, permanent contract, and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:
- Private Medical Care.
- Edenred card.
- Paid Lunch Break (30 Minutes).
- Social Fund (Holiday Allowance, Glasses Voucher).
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