Customer Success Manager
4 tygodni temu
Customer Success Manager Miejsce pracy: Gdańsk Your responsibilities Leadership and management of the Customer Success team
Developing and implementing strategies for customer retention and expansion
Goal-setting and strategic planning for team activities
Collaboration with other departments of the company
Continuous monitoring and optimization of the customer journey
Definition and tracking of key success metrics/KPIs
Our requirements Minimum of 5 years' experience in managing sales-driven Customer Success teams
Proficiency in English and Polish language, both spoken and written, at C1 level or above
Demonstrated ability in establishing team leader structures
Exceptional interpersonal and communication skills for effective collaboration across departments
Strong analytical aptitude and problem-solving capabilities
Familiarity with Customer Success methodologies and best practices
Experience with analytical tools and CRM platforms
Adherence to an account-based approach
What we offer Base salary and additional annual bonus contingent upon individual performance
Hybrid work model
Benefits sharing the costs of sports activities
private medical care
integration events
no dress code
coffee / tea
parking space for employees
christmas gifts
About Us The external client is seeking a candidate for the position of Customer Success Manager.
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