German-Speaking IT Support Specialist

1 tydzień temu

Katowice, Polska Workster Pełny etat

Description: Location: Katowice, Poland (on-site)
Contract: Permanent (Umowa o pracę)

Workster is partnering with a global customer experience and technology services provider to recruit a German-speaking Technical Support Specialist for their support center in Katowice.
If you enjoy helping people, communicating clearly, and solving problems step-by-step, this role allows you to support customers while developing your technical troubleshooting skills — no engineering background required.

Your Role:

- Handle inbound calls from German-speaking customers.
- Provide support regarding repairs, warranties, spare parts and minor technical issues.
- Troubleshoot problems remotely and guide customers through solutions.
- Recommend the right services and support options based on customer needs.
- Log interactions and follow workflows using internal CRM systems.

No sales involved
Full training provided
You do NOT need technical certification

Your Qualifications:

- German language fluency (C1 level).
- Willingness to work on-site in Katowice.
- Logical and solution-oriented mindset.
- Positive approach to communication and customer care.
- Previous customer support experience is helpful but not required.
- English is a plus, but not mandatory.

The Offer:

- Permanent employment contract (umowa o pracę) with full benefits.
- Competitive salary package.
- Structured onboarding and continuous support.
- Modern office environment in Katowice.
- MyBenefit cafeteria system (gym, cinema, shopping perks, etc.).
- Private medical insurance.
- Friendly, supportive team culture.
- Salary: from 7500 PLN

Recruitment Process:

1. Phone interview with Workster recruiter
2. Online language test (German + English, if needed)
3. HR interview with the company
4. Final interview with the Hiring Manager

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