Customer Success Agent with German Language Skills

1 miesiąc temu


Katowice, Silesia, Polska SD Worx Poland Sp. z o.o. Pełny etat

Customer Success Agent with German Language Skills

Your responsibilities

  • You possess excellent German language skills, both spoken and written, and are able to empathize with customers to understand and address their queries
  • You work collaboratively with other teams to find the best solutions for our customers
  • You are a digital native, able to connect with customers across various channels, particularly phone, email, and chat
  • You are characterized by persistence and reliability, maintaining an overview of all customer issues
  • You resolve customer concerns promptly, in a friendly and competent manner, whether through direct contact or written inquiries
  • You contribute to improving our services and processes by actively utilizing customer feedback and your ideas

Our requirements

  • You have at least 1 year of experience in Customer Service, ideally with experience in complaint management and ticketing systems
  • You have native-level German language skills, as well as a good understanding of English
  • You enjoy providing customer service over the phone and in writing
  • You possess strong communication skills and the ability to empathize with customer needs and concerns
  • You are proactive and able to find solutions in difficult situations
  • You are flexible and able to adapt to our agile working environment, continually learning and staying organized even in stressful situations

What we offer

  • Stable employment conditions: permanent contract of employment (after a 3-month probation period)
  • Flexible working time and remote work opportunities
  • Private medical care (LuxMed)
  • Cafeteria system / Multisport card
  • Meal vouchers – Edenred card
  • Financial allowance for remote working
  • Free language courses (during your working hours)
  • Life insurance
  • Bonus Plan
  • Subsidy for glasses or lenses
  • Workation (possibility to work outside of Poland for 4 weeks per year, UE only)
  • Holiday allowance
  • Loans for employees


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