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English Support Specialist

2 tygodni temu

Katowice, Silesia, Polska TN Poland Pełny etat

We are seeking enthusiastic and motivated individuals to join our customer support team at Ryanair. Based in Katowice, Poland, this role offers a fantastic opportunity to work with a global company that values diversity and inclusion.

About Ryanair

Ryanair is Europe's largest airline, carrying over 142 million passengers annually. Our mission is to provide exceptional customer experiences while driving digital transformation for some of the world's biggest companies.

We believe that our diverse and passionate people are the key to our success. That's why we're committed to creating a culture of belonging, where everyone feels valued and empowered to grow.

Job Description:

This role involves working as an airline customer support specialist, providing assistance to passengers via incoming calls, chat, and emails. You will be responsible for resolving customer inquiries, offering solutions, and ensuring a positive experience for our passengers.

Responsibilities:

  • Assist passengers with travel-related issues, including baggage, booking tickets, and rescheduling flights
  • Provide accurate and timely information to ensure a seamless travel experience
  • Collaborate with colleagues to resolve complex customer issues

Requirements:

  • Knowledge of English (min. B2)
  • Ability to operate Windows operating system and MS Office package
  • Excellent communication and interpersonal skills
  • High personal culture and customer orientation
  • Commitment to delivering exceptional customer service

Benefits:

  • Indefinite Employment Contract
  • Modern workplace in Katowice with a multinational environment
  • Attractive salary with performance bonuses and rewards
  • Fully-paid training prior to direct contact with customers
  • Training and development programs
  • Medical services and Private medical care, Group insurance program
  • Sports and leisure program, as well as My Benefit Cafeteria
  • A dynamic and international work environment with career opportunities
  • Social activities, events, and celebrations
  • Flexible working days and hours
  • Substantive support from leaders and coaching for improvement
  • Possibility of promotion in the company structure