Customer Service Representative with French Language Skills
1 dzień temu
Customer Service Specialist with French
Warsaw
We are the innovators at the heart of the global payments technology industry, shaping the future of commerce. Our solutions empower businesses to grow, and our team is committed to helping our people accelerate their careers. Together, we drive innovation and excellence.
Key Responsibilities
- Provide exceptional customer service to B2B customers in Switzerland, primarily through written communication in French.
- Offer support with financial queries, product information, and contract changes, ensuring seamless customer experiences.
- Prepare customer reports, account statements, and conduct reconciliations with precision and attention to detail.
- Utilize our system landscape to find effective solutions for customer inquiries, collaborating with internal stakeholders and external partners.
- Contribute to team problem-solving and implement agreed-upon solutions, fostering a collaborative environment.
Requirements
- Fluent French (min. B2 level) and English, with Polish on a very good level. Proficiency in Italian is a valuable asset.
- Proactive approach with a team player mentality, prioritizing customer focus and attention to detail.
- Experience in customer service in an international environment is an advantage.
Perks & Benefits
At Worldline, you'll be part of a company driven by a strong purpose to do good and recognized as one of the most sustainable companies worldwide. You'll work with inspiring colleagues, be empowered to learn and grow, and enjoy a range of benefits, including Private Medical Care, Life insurance, Lunch and Travel reimbursement, and Attractive bonuses.
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