Service Delivery Manager
2 dni temu
Imagine being part of a successful IT company in Europe, ensuring high-quality delivery of services to customers. This exciting career opportunity is ideal for a strategic leader who can drive decisions collaboratively and resolve conflicts.
Job Highlights:- Strategic Automation: Leverage automation to optimize processes and decision-making, identifying areas where technology can enhance efficiency and outcomes.
- Collaborative Vision: Align cross-functional teams towards a shared vision, communicating clearly and building consensus to achieve strategic goals.
- Driven by Success: Thrive on exceeding expectations, consistently seeking new challenges and driving impactful results.
The ideal candidate will ensure the delivery of Cloud Managed Services to Devoteam Customers as per agreed qualitative and quantitative metrics. You will work alongside internal teams and external partners to translate received information into well-planned actionable plans.
Responsibilities:- Lead the strategic planning, coordination, and execution of service delivery for customer contracts, ensuring seamless collaboration across internal teams, external partners, and client stakeholders.
- Direct and manage individual projects, taking ownership of their successful execution, including defining project scope, deliverables, and timelines, allocating resources, managing budgets, tracking progress, mitigating risks, and ensuring quality standards are met.
- Analyze customer needs and business objectives to design and deliver tailored service solutions that optimize value and exceed expectations.
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