Customer Service Representative
1 miesiąc temu
At SpotOn TA, we are seeking a highly skilled Customer Advisor to join our team. As a Customer Advisor, you will be the first point of contact for our customers, responding to their various incoming requests and solving emerging issues through phone, email, and chat.
Detailed Duties and Responsibilities
- Handle customer complaints and provide solutions to their issues.
- Help customers with flight reservations, itinerary changes, and baggage concerns.
- Participate in the improvement of service quality and customer satisfaction by providing additional insights.
- Recognize customer needs and build a good relationship with them.
- Participate in specialized training to enhance your skills.
- Understand customer needs and assist in solving their issues.
Ideal Profile
Targeted Qualifications
- Fluency in Danish Language, C1 level or higher.
- Fluency in English Language, B2 level or Higher to effectively liaise with stakeholders.
- Attention to detail and problem-solving skills.
- Previous Customer Service experience is a plus.
- Skills for efficient navigation of the internet and MS Office applications.
- Personnel culture and a positive attitude.
What We Offer
- A global team committed to company values.
- A dynamic work environment in a dynamically international company.
- Paid training and opportunities for growth.
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