Customer Service Representative

1 miesiąc temu


Łódź, Łódź Voivodeship, Polska Snaphunt Pełny etat

About the Role

We are seeking a highly skilled Customer Advisor to join our team in Warsaw, Poland. As a Customer Advisor, you will be the first point of contact for our customers, responding to their requests and solving emerging issues through phone, email, and chat.

Key Responsibilities

  • Handle customer complaints and provide solutions to their queries.
  • Help customers with flight reservations, itinerary changes, and baggage concerns.
  • Participate in the improvement of service quality and customer satisfaction by providing additional insights.
  • Recognize customer needs and build a good relationship with them.

Requirements

  • Fluency in one of the Nordic languages (Finnish, Danish, Swedish, or Norwegian) at C1 level or higher.
  • Fluency in English at B2 level or higher to effectively liaise with stakeholders.
  • Attention to detail and problem-solving skills.
  • Previous customer service experience is a plus.

What We Offer

  • A dynamic work environment in a globally international company.
  • A global team committed to company values.
  • Paid training and opportunities for growth.


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