Financial Services Support Specialist
1 tydzień temu
Work with us
We are looking for a Financial Services Support Specialist to join our team in Kraków. As a key member of our support team, you will be responsible for delivering world-class support to our global clients.
About the role
- Job type: Full-time contract
- Work schedule: Hybrid work model (2 days remote, 3 days office)
- Salary: Competitive salary ranging from $45,000 to $65,000 per year, depending on experience and qualifications
- Benefits: Annual and performance-related bonuses, private medical cover, multikafeteria system, life insurance, unlimited access to learning platform, high-standard IT equipment, and free parking
About you
- Fluency: Fluent English and fluent German (written and spoken)
- Skills: Advanced MS Excel skills, strong analytical skills, action-oriented problem-solving
- Experience: At least 1 year of experience in financial services or a related field
Responsibilities
- Help clients via phone, email, chat, and social media
- Answer client queries on products and platforms
- Resolve trade queries and disputes
- Provide technical support
Requirements
- Candidate profile: Friendly, approachable, and proactive individual with excellent communication skills
- Educational background: Bachelor's degree in finance, economics, or a related field
- Additional requirements: Experience working with clients, knowledge of financial products and platforms, and proficiency in MS Office applications
What we offer
- International career development opportunities
- Flexible hybrid work model
- 30 days workation
- 3 extra days off for birthday and volunteer work
- Private medical cover
- Multikafeteria system
- Life insurance
- Unlimited access to learning platform
- High-standard IT equipment
- Free parking
- Annual parties and social events
Recruitment process
- Short interview with Antal Consultant
- Teams meeting with Hiring Manager and HR
- Employment
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