Financial Services Support Specialist

1 tydzień temu


Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

Work with us


We are looking for a Financial Services Support Specialist to join our team in Kraków. As a key member of our support team, you will be responsible for delivering world-class support to our global clients.



About the role

  • Job type: Full-time contract
  • Work schedule: Hybrid work model (2 days remote, 3 days office)
  • Salary: Competitive salary ranging from $45,000 to $65,000 per year, depending on experience and qualifications
  • Benefits: Annual and performance-related bonuses, private medical cover, multikafeteria system, life insurance, unlimited access to learning platform, high-standard IT equipment, and free parking


About you

  • Fluency: Fluent English and fluent German (written and spoken)
  • Skills: Advanced MS Excel skills, strong analytical skills, action-oriented problem-solving
  • Experience: At least 1 year of experience in financial services or a related field


Responsibilities

  1. Help clients via phone, email, chat, and social media
  2. Answer client queries on products and platforms
  3. Resolve trade queries and disputes
  4. Provide technical support


Requirements

  • Candidate profile: Friendly, approachable, and proactive individual with excellent communication skills
  • Educational background: Bachelor's degree in finance, economics, or a related field
  • Additional requirements: Experience working with clients, knowledge of financial products and platforms, and proficiency in MS Office applications


What we offer

  • International career development opportunities
  • Flexible hybrid work model
  • 30 days workation
  • 3 extra days off for birthday and volunteer work
  • Private medical cover
  • Multikafeteria system
  • Life insurance
  • Unlimited access to learning platform
  • High-standard IT equipment
  • Free parking
  • Annual parties and social events


Recruitment process

  1. Short interview with Antal Consultant
  2. Teams meeting with Hiring Manager and HR
  3. Employment


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