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Customer Success Expert

2 tygodni temu


Kraków, Lesser Poland TN Poland Pełny etat

TN Poland is seeking a highly motivated Customer Success Expert to join our team. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention through proactive engagement and issue resolution.

As a Customer Success Expert, your primary responsibility will be to build relationships with our clients, understanding their business needs and goals, and working closely with them to ensure they achieve maximum value from our services.

Key Responsibilities:
  • Build relationships with clients to drive customer satisfaction and retention
  • Identify opportunities to upsell and cross-sell our services
  • Work closely with cross-functional teams to determine delivery criteria and solutions for emerging issues
  • Develop and implement customized plans to meet client needs and goals

In this role, you will have the opportunity to work closely with our clients to understand their business needs and provide tailored solutions to meet those needs.