Customer Care Specialist

3 dni temu

Warszawa, Mazovia, Polska Xe Pełny etat

Xe Money Transfer - A Dynamic Career Opportunity


We are seeking an enthusiastic and dedicated Customer Care Expert to join our team in Warsaw, Poland. As a Service Excellence Ambassador, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.


Our Core Values



  • AMBITION: We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery.
  • RESPONSIBILITY: We get involved, bring our perspective and are always open to new ideas. We take personal responsibility.
  • COMMUNITY: We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community.

Key Responsibilities



  • Respond promptly and professionally to inbound calls, emails and chats from customers regarding their transactions, needs, or issues.
  • Make outbound calls to customers – either following up on queries or obtaining information that is needed to complete their transfer.
  • Listen actively to customers, empathize with their concerns, and provide practical solutions.
  • Resolve low-level complaints by using established objection handling techniques and determining the appropriate way forward.
  • Build and maintain strong relationships with customers and colleagues based on trust and reliability.
  • Build a deep understanding of Xe's services, products and processes, in order to optimise first call resolution and customer outcomes.
  • Adhere to global processes, actively monitoring own performance to ensure achievement of individual targets and KPIs.
  • Make appropriate product or service recommendations based on customer needs.

What We Offer



  • A competitive salary of approximately €28,000 - €35,000 per year, depending on your qualifications and experience.
  • A comprehensive benefits package, including healthcare, attractive office location, subsidised glasses, co-financing of kindergartens, discounted Euronet Employee Share Purchase Plan (ESPP), and Plumm Mental Health and Wellbeing.
  • An opportunity to work in a dynamic team environment with a customer-focused mindset.
  • The chance to develop your skills and knowledge in a rapidly evolving industry.

We strive to create a workplace where everyone feels valued and respected. Our goal is to foster a culture of diversity, equity and inclusion, where everyone can thrive and reach their full potential.


Xe is committed to making its recruitment practices barrier-free and as accessible as possible for everyone. If you require any adjustments or changes during the application, interview or assessment process, please contact us directly.

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