International Customer Liaison
9 godzin temu
At Randstad Polska Sp. z o.o., we are seeking a highly skilled and multilingual individual to fill the role of International Customer Liaison.
Company OverviewWe have a brand new opportunity for candidates who are fluent in English and French/Italian, with customer service background and a desire to work in an international environment.
As a valued member of our team, you will be part of a global company that offers a dynamic and challenging work environment.
Job DescriptionThe successful candidate will be responsible for:
- Answering incoming calls to the customer service phoneline
- Addressing inquiries referencing scripted responses according to training
- Documenting all calls according to customer service policy and procedures
- Overseeing order fulfillment for all orders originating in EMEA
- Providing inside sales support to field sales staff and members of the commercial teams when needed
You will be expected to provide professional customer service in accordance with the principles of GDPR and implementation of the company's mission in everyday work.
Required Skills and QualificationsTo be successful in this role, you will need:
- A bachelor's degree in modern languages or another field related to the essential duties of the position
- Ability to communicate effectively with the English language (min. C1 level)
- Fluency in French or Italian languages (min. C1 level)
- 3 years of customer service experience in a global company
- Proficient in the use of Microsoft Suite
- Empathetic attitude, understanding of drivers of customer satisfaction, ability to work in a fast-paced environment and stressful situations, superior technical communication skills
As a valued member of our team, you can expect:
- Cooperation based on an employment contract
- Shift work from Monday to Friday from 8 a.m. to 4 p.m./9 a.m. to 5 p.m./10 a.m. to 6 p.m.
- Hybrid work system: 3 days from the office and 2 days of remote work per week
- Benefits package: supplemental medical plan, sports card, personal insurance plan, equity awards
- Bonus to annual salary
- Opportunity to gain experience working in an international environment
Apply today and take the first step towards a rewarding career with us
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