Service Coordinator PV

3 tygodni temu

Warszawa, Mazovia, Polska Sungrow - EMEA Pełny etat
Service Coordinator PV Job Summary

The Service Coordinator PV is a critical role within our team, responsible for managing and coordinating service operations for PV systems across the CEE region. This position involves meticulous planning and execution of service assignments, supporting service technicians with technical, logistical, and legal guidance, and handling service assignments involving challenging customer relationships or complex technical issues.

Key Responsibilities:
  • Develop and implement detailed service plans for PV installations across the CEE region.
  • Schedule and assign service technicians to customer sites, ensuring efficient use of resources and timely resolution of service requests.
  • Monitor service progress and adjust plans as needed to accommodate changing priorities or unexpected challenges.
  • Provide technical support to service technicians during assignments, ensuring they have the necessary information and tools to address customer issues effectively.
  • Coordinate logistical arrangements, including the shipment of parts and equipment, to support field operations.
  • Ensure compliance with legal and regulatory requirements related to service activities in the CEE region.
  • Maintain strong relationships with key customers, understanding their needs and ensuring service excellence.
  • Communicate effectively with customers to keep them informed about service schedules, progress, and outcomes.
  • Collaborate closely with engineering, logistics, and legal teams to ensure seamless service delivery.
  • Act as a liaison between field service technicians and other departments to resolve issues and improve service processes.
  • Provide regular updates to the Service Manager on service operations, challenges, and successes.
Requirements:
  • Bachelor's degree in Engineering, Renewable Energy, or a related field preferred.
  • Minimum of 2-5 years in a service coordination or similar role within the PV and BESS industry.
  • Proven experience in planning and managing service assignments in a technical field.
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal abilities.
  • Technical understanding of PV systems.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in using service management software and tools.
  • Fluent knowledge of both Polish and English languages (at least C1 level).
About Sungrow - EMEA

We are a green tech company with young creative minds, fighting every day to make our mission happen – Clean Power for All. With 500+GW of clean power presently installed worldwide, we are on the road to success. Welcome at Sungrow.

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

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