Service Coordinator PV
7 godzin temu
We are seeking a highly skilled Service Coordinator PV to join our team at Sungrow - EMEA. As a key member of our service operations team, you will play a pivotal role in managing and coordinating service operations for PV and BESS systems across the CEE region.
Key Responsibilities- Develop and implement detailed service plans for PV and BESS installations across the CEE region.
- Schedule and assign service technicians to customer sites, ensuring efficient use of resources and timely resolution of service requests.
- Monitor service progress and adjust plans as needed to accommodate changing priorities or unexpected challenges.
- Provide technical support to service technicians during assignments, ensuring they have the necessary information and tools to address customer issues effectively.
- Coordinate logistical arrangements, including the shipment of parts and equipment, to support field operations.
- Ensure compliance with legal and regulatory requirements related to service activities in the CEE region.
- Maintain strong relationships with key customers, understanding their needs and ensuring service excellence.
- Communicate effectively with customers to keep them informed about service schedules, progress, and outcomes.
- Collaborate closely with engineering, logistics, and legal teams to ensure seamless service delivery.
- Act as a liaison between field service technicians and other departments to resolve issues and improve service processes.
- Provide regular updates to the Service Manager on service operations, challenges, and successes.
We are looking for a highly organized and detail-oriented individual with a strong technical background and excellent communication skills. The ideal candidate will have a Bachelor's degree in Engineering, Renewable Energy, or a related field, and a minimum of 2-5 years of experience in a service coordination or similar role within the PV and BESS industry.
What We Offer- Opportunities for career advancement and professional growth.
- Attractive compensation and benefits package.
- Bonus payment based on pre-agreed and signed KPI agreements.
- Possibility for technical and commercial knowledge increase in regard to string inverters, central inverters, inverter stations including transformer and switchgear, and storage solutions.
- Technical and commercial training in our headquarters in Germany and visits to our R&D facility in China.
Sungrow is a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All. With 500+ GW of clean power presently installed worldwide, we are on the road to success.
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