Customer Service Coordinator

24 godzin temu


Warszawa, Mazovia, Polska International Flavors & Fragrances Pełny etat

Job Title: Customer Service Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team in Warsaw, Poland. As a key member of our sales team, you will be responsible for providing exceptional customer service, coordinating internal sales workflows, and ensuring timely delivery of services to our customers.

Key Responsibilities:

  • Support the local Sales Team of 5 Account Managers
  • Act as a single point of contact for flavor customers, communicating in Polish and English via phone and email
  • Coordinate internal sales workflows, including preparing price offers, generating specifications, and booking samples
  • Connect customers with various IFF departments
  • Manage data in SalesForce for customers and related projects
  • Monitor project timelines and ensure timely delivery of services to customers
  • Arrange internal and external calls and meetings

Requirements:

  • Bachelor's degree preferred
  • Experience in customer service would be an advantage
  • Excellent organizational skills to manage priorities, tight timelines, and changing project requirements
  • Strong interpersonal and communication skills to build customer and internal relationships
  • Responsible and a team player
  • Problem solver focused on delivering solutions, ability to quickly learn
  • Confident handling of MS Office tools
  • Fluency in written and spoken Polish and English

About IFF:

At IFF, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. As a global leader in food, beverage, health, biosciences, and sensorial experiences, we continually innovate to deliver better solutions for our customers.

We offer end-to-end service that few can deliver on, with an unparalleled product portfolio and leadership positions across key categories. IFF is an Equal Opportunity Employer.



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