Customer Service Coordinator with Italian Language Skills
1 dzień temu
About Sofidel
Sofidel is a leading manufacturer of paper for hygienic and domestic use worldwide. With a presence in 13 countries, we have over 6,500 employees and a production capacity of over one million tonnes per year. Our brands, such as Regina, Sopalin, and Le Trèfle, are recognized globally. We are committed to sustainability and reducing our impact on the environment.
Job Summary
We are seeking a Customer Service Coordinator with Italian language skills to join our Shared Service Center. The successful candidate will be responsible for organizing and monitoring training activities, supporting the line manager, and ensuring the correct application of procedures and working instructions. The ideal candidate will have 7+ years of experience in customer service management, fluent Italian, and good command of English.
Key Responsibilities
- Organize and conduct training activities for SSC customer service members on group procedures and SAP transactions.
- Support the line manager and Shared Service Centre Manager in monitoring daily workloads and suggesting adjustments.
- Guarantee the correct operations of the customer services department within the shared service center.
- Monitor the correct application of procedures and working instructions by the Shared Service Center Customer Services staff.
- Lead by example and foster a continual improvement culture.
- Collaborate with Line Manager, Customer Services Managers, and Shared Service Centre Manager to ensure high-quality information and services to internal and external customers.
Requirements
- Native or fluent Italian and good command of English (C1 level).
- 7+ years of experience in customer service management, preferably in the FMCG sector.
- Good understanding of accounting principles.
- Proficiency in Microsoft Office tools, especially Excel and Word.
- SAP knowledge is a plus.
- Efficient communication skills in remote work environments.
- Strong focus on client satisfaction.
- Ability to train a team.
- Experience in managing people.
- Excellent problem-solving and analytical skills.
- Results-oriented with a proven track record of delivering on targets.
What We Offer
- A full-time employment contract.
- The opportunity to work in an international group with a chance for professional growth.
- A dynamic team-based environment.
- The Sofidel Language Learning Programme for you and one additional user.
- Regular full-time job contract.
- Flexible working hours (8:00-10:00).
- Salary and benefits in line with market standards.
- Multicultural and international work environment.
- Stable employment in an international company with a well-established position on the FMCG market.
- Working in a well-coordinated and experienced team.
- Trainings and support at the initial and further stages.
- Language courses.
- Private medical care and life insurance.
- Company products at preferential prices.
- Office located next to the Metro Rondo Daszyńskiego.
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