IT Support Specialist

4 tygodni temu

Stryków, Łódź Voivodeship, Polska D-ploy Pełny etat

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts.

Key Responsibilities

  • Provide timely and efficient onsite technical support to clients, addressing hardware, software, and network issues.
  • Install, configure, and maintain computer systems, software, and networks.
  • Diagnose and resolve technical issues, ensuring minimal downtime for clients.
  • Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships.
  • Maintain detailed records of service requests, resolutions, and follow-up actions in the ticketing system.
  • Perform routine maintenance and system updates to ensure optimal performance.
  • Provide training and guidance to clients on the use of hardware and software.
  • Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions.

Requirements

  • Proven experience in an IT support role, preferably in a field service capacity.
  • Strong knowledge of Windows and Mac OS, networking protocols, and common software applications.
  • Relevant certifications (CompTIA A+, Microsoft Certified Professional) are a plus.
  • Excellent analytical and troubleshooting skills.
  • Strong customer service orientation with the ability to communicate effectively with non-technical users.
  • Ability to lift and carry computer equipment, and perform tasks that may require physical exertion.
  • Fluency in Polish and English (both written and spoken) is essential.
  • Candidate must declare Criminal Record no older than 3 months.

Benefits

  • Birthday Voucher in the amount of 180 PLN - valid for one year.
  • Additional one day of vacation to your yearly entitlement every two years of work relationship.
  • Reimbursement of glasses on prescription in the amount of 300 PLN every two years.
  • Work-Anniversary Voucher (after 5-, 10- and 15-year anniversary).
  • Wedding and Baby-born Voucher (gift to celebrate the special moments).
  • Recognition Award and Appreciation Voucher for exceptional work on internal as well as customer projects.
  • Fishing for Friends Program.

We are looking for individuals who share our passion for delivering exceptional IT services and solutions.

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