IT Support Specialist

2 tygodni temu

Stryków, Łódź Voivodeship, Polska D-ploy Pełny etat

D-ploy, a leading IT and Engineering Solutions company, seeks a skilled IT Support Specialist to deliver exceptional technical support to clients worldwide. Our mission is to provide innovative and superior services that optimize our customers' IT productivity and contribute to their organization's success.

As an IT Support Specialist at D-ploy, you will be responsible for providing timely and efficient onsite technical support, addressing hardware, software, and network issues. Your expertise in installing, configuring, and maintaining computer systems, software, and networks will ensure minimal downtime for clients.

The ideal candidate will possess strong analytical and troubleshooting skills, excellent customer service orientation, and the ability to communicate effectively with non-technical users. Fluency in Polish and English is essential. If you are a solution-oriented individual looking to become a part of a dynamically growing and international organization, we encourage you to apply.

Key Responsibilities:

  • Provide onsite technical support to clients, addressing hardware, software, and network issues.
  • Install, configure, and maintain computer systems, software, and networks.
  • Diagnose and resolve technical issues, ensuring minimal downtime for clients.
  • Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships.

Requirements:

  • Proven experience in an IT support role, preferably in a field service capacity.
  • Strong knowledge of Windows and Mac OS, networking protocols, and common software applications.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

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