Service Desk Expert
6 dni temu
We are seeking a highly motivated and experienced Customer Service Specialist to join our team in Warsaw.
As a key member of our contact center, you will be responsible for providing exceptional customer service by managing large volumes of inbound and outbound calls in a timely manner. You will identify customers' needs, clarify information, research every issue, and offer solutions and/or alternatives.
- Main Tasks:
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Enter orders into the system
- Provide product information by answering questions and offering assistance
Key Requirements:
- 2+ years of experience in customer service or a related field
- Knowledge of MS Office, in particular Excel
- Bachelor's degree in Marketing or a related field of study
- Excellent writing and communication skills
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