Fintech Service Specialist

4 tygodni temu


Poznań, Greater Poland Jobs for Humanity Pełny etat

Role Overview:

We are looking for a highly skilled and motivated Client Delivery Professional to join our team. As a Client Delivery Professional, you will be responsible for providing exceptional customer service to our clients, resolving issues, and responding to client inquiries in a timely and professional manner.

Key Responsibilities:

  • Work with internal and external clients to resolve outstanding issues and respond to client inquiries via email, mail, or telephone.
  • Utilize multiple applications and technological solutions to complete daily tasks and assist team members with resolving queries or issues.
  • Participate in team-based activities, including team meetings, group projects, and initiatives. Once fully trained, tasks may include mentoring peers and acting as a subject matter expert on applications, policy, and procedures.
  • Apply creative problem-solving and innovative thinking to resolve complex issues and improve processes.
  • Develop strong subject-matter knowledge and provide expertise to the leadership team during various projects and queue management.
  • Effectively manage multiple priorities, adapt to changing tasks, and communicate progress, challenges, and results.

Requirements:

  • Fluent English language skills (at least C1) and good communication skills in written and spoken French.
  • Strong track record of past performance in terms of productivity and quality results.
  • Ability to manage priorities, communicate progress, and thrive under pressure.
  • Constant willingness to expand knowledge and understanding of the functions handled, ensuring satisfactory outcomes for clients.
  • Ability to apply existing procedures, experience, and knowledge to address a wide scope of client requests, including those of higher complexity.
  • Effective communication within and outside the functional team.
  • Availability to work from 08:00 am – 18:00 CET.

What We Offer:

  • International work environment with colleagues from diverse backgrounds.
  • Opportunity to be part of an innovative and entrepreneurial environment in a growing department and team.
  • Option to work fully remotely with the necessary equipment provided by the company.
  • Development opportunities through online training and LinkedIn Learning.
  • Participation in projects and training sessions focused on soft skills and technical skills.
  • Unique working atmosphere with team integration meetings and a friendly working environment.
  • Opportunity to get involved in social projects and local initiatives.
  • Language courses.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.



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